Field Service Representative

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. Responsibilities: Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required. Communicate service bulletins and alerts to dealers on a timely basis. Support sales team with key customer relationship management. Provide product performance investigations and reporting of quality and/or First Notice events. Establish and conduct a comprehensive technical training program for service & installation technicians. Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers. Provide effective and timely response to consumer inquiries and complaints. Qualifications: Associate technical degree or documented equivalent experience Minimum of five years field service experience Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. Key Competencies: Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques. Ability to craft communications to technicians which convey instructions and/or notices Proven skills in planning and conducting training sessions. Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs Strong consumer and customer relations background Ability to compose written correspondence to address consumer complaints Skilled in use of negotiation principles Ability to easily switch between rapidly changing priorities. Strong computer skills (Windows 2000 & Microsoft Office 2000) Annual Base Salary Range or Hourly Base Pay Range: Annual Base Salary Range or Hourly Base Pay Range: $78,406.66 - $126,000.00 Compensation Type: Compensation Type: Salary Incentive Eligible: No Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Benefits: Health insurance and holistic wellness programs, including generous incentives – WE DARE TO CARE! Family building benefits: fertility coverage and adoption/surrogacy assistance. Paid time off: up to 15 vacation days, paid holidays, sick leave, additional options to support volunteer and parental leave. 401K match, educational and training opportunities through company programs along with tuition assistance and student debt support. Safety Sensitive Role: Yes The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. Equal Opportunity Employer: We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. At Trane Technologies, we believe in providing equal access and opportunity for all. We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: View email address on click.appcast.io #J-18808-Ljbffr