Senior Technical Program Manager, Product & Rider Loyalty

Job Title: Senior Technical Program Manager, Product & Rider Loyalty


Location: 3 days a week, M, W, F - San Francisco, CA


Duration: 3-6 months original but could be extending

our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.


Client's connects people to transportation to change the way we live and get around our communities. We are looking for a Senior Technical Program Manager who brings exceptional technical and analytical skills to drive execution across high-impact product initiatives. Come be part of a team at Client's focused on enabling and empowering engineering teams to deliver at scale.


Technical Program Managers at Client's drive cross-functional initiatives, leveraging strong leadership, planning, communication, and collaboration skills. Our TPMs are technically strong with deep product and software engineering experience. They are problem solvers who make things happen by setting clear goals and inspiring teams to deliver. TPMs at Client's are both strategic and tactical, doing what it takes to successfully deliver top-priority programs that have a material impact on the business.


This role will support product-facing teams within Rideshare, focusing initially on the Partnerships, Loyalty and Payments organization, where you will be responsible for helping them to create a singular loyalty offering that is accessible, emotional, rewarding, and which makes it simple to choose Client's. You will collaborate with engineering, product, data science, design, analytics, and operations to drive iterative delivery that delights our riders and drivers.

Responsibilities

• Lead cross-functional product initiatives from ideation through planning, execution, launch, and post-launch - ensuring alignment, accountability, and measurable outcomes at every phase.
• Provide hands-on support across all phases of the software development lifecycle, including project planning, resource allocation, progress tracking, risk mitigation, KPI ownership and measurement, and leadership communications.
• Partner with engineering, product, data science, design, operations, and other business functions to build highly collaborative teams and maintain clear communication across teams and stakeholders.
• Drive loyalty and retention product programs, working closely with product and engineering to define success metrics, prioritize roadmap investments, and accelerate delivery of features that deepen customer engagement and lifetime value.
• Lead regulatory and compliance-driven product initiatives, navigating ambiguity and coordinating across legal, policy, product, and engineering stakeholders.

Experience

• 5+ years of experience in a customer-facing product environment, leading cross-functional teams to deliver complex product and platform initiatives iteratively, with multiple dependencies and constraints, in a highly dynamic and agile environment.
• Proven ability to operate effectively and autonomously across multiple teams in situations of extreme ambiguity, with only high-level direction.
• Experience as an embedded TPM partnering within product engineering teams, with the flexibility to shift into generalist capacity supporting multiple teams concurrently.
• Experience building roadmaps, release plans, and program plans with a thorough understanding of dependency management.
• Able to communicate highly technical problems and solutions at all levels - from individual contributors to C-level executives.
• Able to influence, negotiate, and inspire others in a matrixed environment; excellent organization, planning skills, and attention to detail.
• Experience compiling and presenting business and technology options, backed by data and experimentation, to decision makers.