Member Services Call Center Representative - Healthcare

Member Services Call Center RepresentativeRequired Education: High School Diploma or equivalentRequired Qualifications / Skills / Experience:Minimum 1 year of related experiencePrior Call Center, Phone-Based, or Customer Service experienceService Recovery experienceStrong attention to detailExcellent verbal communication and active listening skillsAbility to accurately document phone call interactionsComfortable learning new internal systems (training provided)Preferred Qualifications / Skills / Experience:College level education or aboveFamiliarity with EPICKnowledge of Member Benefits Eligibility systems within Client (Foundations)Work Location:Onsite during Orientation and Training in Downey, CA 90242Partially Remote upon management discretion after demonstrated independence and high quality performanceIf remote, worker must remain local to the officeParking Information: Parking is available onsiteSchedule: Monday through Friday, 9:00 AM to 5:30 PM Schedule may change based on operational needsInterview Process: Virtual interview In-person interview may also be conductedDress Code: Business casualOverview: Join a member-focused call center team supporting patients with benefits, transportation coordination, and service recovery. This role offers a clear path toward remote flexibility for high performers who demonstrate independence and consistent quality work.Job Summary: The Member Services Call Center Representative serves as a key point of contact for members, handling inbound phone calls, documenting interactions accurately, and coordinating transportation services through the internal ordering system. This role requires strong customer service skills, attention to detail, and a commitment to service recovery.Job Responsibilities:Answer and manage inbound member phone callsAccurately document all phone call interactionsAssist members with setting up transportation through the internal ordering systemProvide service recovery when member issues ariseMaintain professionalism and attention to detail in all member interactionsLearn and apply internal systems and processes as trainedIndustry: Healthcare / Managed Care