Customer Success Manager

Our agreement with employees Pipe17 is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Pipe17, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. We try to set up an environment where every employee can feel deep pride in the work they do. Company Overview: At Pipe17, we are revolutionizing e-commerce integration, empowering businesses to seamlessly connect their systems and processes to optimize efficiency and enhance the entire supply chain. Our cutting-edge platform simplifies data exchange, accelerates order fulfillment, and ensures real-time visibility, enabling businesses to scale with ease. Position Overview: We are seeking a highly motivated and experienced EDI On-boarding Customer Success Manager to join our dynamic team. The ideal candidate will be responsible for defining and implementing the end-to-end onboarding process for our customers utilizing Electronic Data Interchange (EDI) solutions. This role requires a strong understanding of EDI processes, strong project management and multi-tasking skills, and a passion for driving customer success. Note: Pipe17 is currently focusing on X12 EDI capabilities to integrate with North America Retail trading partners to take orders (both drop-ship and bulk orders into DCs) and connecting those orders to backend systems (ERPs, Fulfillment providers, etc). Key EDI documents we support are 850, 855, 856, 810, 846 Key Responsibilities: Serve as the primary point of contact for customers during the onboarding process, guiding them through the EDI testing and Pipe17 configuration process.. Collaborate with cross-functional teams including Sales, Product, and Development to ensure seamless onboarding and integration of customer EDI requirements. Work with and oversee / manage partners who we are looking to bring on for outsourced EDI onboarding. Develop and maintain strong relationships with customers, understanding their business needs and providing strategic guidance to maximize the value of Pipe17's solutions. Manage project timelines, deliverables, and resources to ensure successful and timely onboarding of customers. Provide training and support to customers on the use of Pipe17's platform, focusing on EDI and including troubleshooting and resolving technical issues as needed. Act as a customer advocate within Pipe17, representing customer feedback and requirements to inform product development and enhancement initiatives. Qualifications: Bachelor's degree in Business Administration, Information Technology, or related field. Minimum of 3 years of experience in customer success and/or project management, with significant experience in the e-commerce industry. Solid understanding of Electronic Data Interchange (EDI) processes and standards, with experience in onboarding and managing EDI implementations. Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines. Excellent communication and interpersonal skills, with the ability to build rapport and credibility with customers and internal stakeholders. Proven ability to problem-solve and troubleshoot technical issues, with a customer-centric approach to delivering solutions. Experience working with cross-functional teams and collaborating effectively to drive customer success. Knowledge of integration technologies is a plus. Strong analytical skills and attention to detail. If you are passionate about customer success and have a strong background in EDI implementation and management, we encourage you to apply for this exciting opportunity to join our growing team at Pipe17. Compensation (US FTE) Competitive salary Great healthcare + dental + vision coverage Retirement plan Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need. Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation About Us Pipe17 is a venture funded software startup headquartered in Seattle, WA with a significant presence in the San Francisco Bay area. We offer an innovative SaaS platform for ecommerce operations that automates management of order, inventory and product flows between 100+ ecommerce applications. Using Pipe17 our customers grow faster and serve their customers better all while reducing operational costs. We are a solution business with innovative technology that is 10-100X faster than competitors. Selling both direct and through a growing network of partners, we are growing fast with many happy customers. Pipe17 is backed by GLP Partners, a leading investor in the ecommerce logistics space. We recently raised a large round of capital to fund our growth, which you can read about here .