Field Service Technician

About ProMach Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading. Rugged, cost competitive, and easy-to-use, Matrix packaging systems include vertical form fill seal equipment for all types of flexible packaging, as well as Matrix is a leading manufacturer of flexible packaging equipment, including INVPack stickpack and sachet machines and Pacraft pre-made pouch machines. As part of the ProMach Flexibles business line, Matrix delivers innovative packaging solutions that help customers protect their products and build consumer trust. ProMach brings together best-in-class packaging brands serving manufacturers across the food, beverage, pharmaceutical, personal care, household, and industrial goods industries worldwide. Field Service Technician – Role Overview As our Field Service Technician, you’ll install, maintain, troubleshoot, and repair automated packaging equipment at customer locations. You’ll use your mechanical and electrical expertise to solve equipment challenges, provide excellent customer service, and help customers keep their operations running effectively. If you enjoy hands‑on technical work, problem‑solving, and working directly with customers, we want to connect with you. Responsibilities Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem‑solving skills. Ensure all established inspection, testing, quality and operating specifications are met. Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting). May provide on‑site customizing of machine programs by revising programs to meet the customer needs. Occasionally maintain a 24-hour on-call status and provide customer technical telephone support. Will provide factory floor support when not providing customer field service support/travel. Provide customer training regarding the operation & service of our machinery. Assist customers with aftermarket parts needs will in the field. Requirements Successful candidate must possess knowledge/skills of mechanical principles and be willing to travel extensively within the US and, from time to time, internationally. Good communication & interpersonal skills and a strong customer service focus. Familiarity with PLC/PC systems helpful. Proficiency in Windows & MS software (Word, Excel, Outlook). Excellent customer service skills; ability to train customer personnel on equipment. Prefer experience in flexible packaging material machinery. Minimum of 1 year experience in machinery repair. PLC programming experience preferred. Technical Associate degree or equivalent combination of education and experience. Willingness to travel a minimum of 75%. What’s in it for you? There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! Salary Range: $37.00 - $50.00 per hour. ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products. At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine- whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You’ll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation. Our mission-to help customers protect their reputations and grow consumer trust—along with our core values, drives us to perform with passion, accountability, and proactive problem-solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do. When you join our team, you’re not just taking a job; you’re becoming part of something that lasts. #J-18808-Ljbffr Matrix Packaging Machinery LLC