Mobile Crisis Response- Program Assistant

Mobile Crisis Response Program Assistant

The Mobile Crisis Response Program Assistant provides administrative and operational support to the Mobile Crisis Response Unit. This role ensures efficient coordination of communication, documentation, onboarding, and departmental processes while maintaining compliance with agency standards and community partnerships.

The essential duties and responsibilities include:

• Handle incoming and outgoing communication in a timely manner on behalf of the Mobile Crisis Response Unit.
• Maintain accurate crisis documentation systems and prepare reports for the Director.
• Assist with the onboarding process for new staff, including managing departmental databases, spreadsheets, and files.
• Organize department meetings, secure dates, prepare materials, and record and distribute meeting minutes.
• Review and prepare documents for internal and external meetings, ensuring agendas and notes are distributed promptly.
• Format and create documents, spreadsheets, reports, memos, presentations, and graphics using Microsoft Office.
• Maintain department records and electronic filing systems.
• Manage projects, assist with audits, and maintain compliance documentation.
• Provide excellent customer service to staff, participants, and community partners.
• Coordinate internal and external document delivery and communication across departments.
• Maintain department office supplies, complete vouchers, and process purchase orders by established deadlines.
• Send reminders to staff regarding calendar events, training, and compliance requirements.
• Update community resource binders for linkage and referrals.
• Check MCRU emails, voicemails, and faxes daily to ensure proper routing of documentation for follow-up services.
• Submit required departmental documentation (timesheets, mileage, etc.) per agency protocol.
• Maintain departmental compliance schedules and assist with audits.
• Complete all required trainings, including Federal, IDHS, Agency Core Curriculum, and Mandated Reporter courses.
• Perform all other duties and projects as assigned.
• Travel to other locations as needed

Employees are expected to use a trauma-informed approach emphasizing the "5 S's":

• Safety Ensure physical and emotional safety for clients and staff.
• Self-Regulation Manage one's own emotions to remain effective during crisis situations.
• Supportiveness Build respectful, caring relationships with clients.
• Strengths Recognize and build upon the positive traits of all clients.
• Self-Care Practice personal well-being to prevent burnout and manage secondary stress.

Qualifications:

• Bachelor's degree preferred.
• Previous administrative assistance experience required.

Knowledge, skills, and abilities:

• Strong data entry skills and proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Bilingual (Spanish) preferred.
• Excellent written and verbal communication; strong interpersonal skills.
• Ability to maintain confidentiality of sensitive information.
• Excellent organizational skills, flexibility, and ability to manage multiple priorities.
• Strong attention to detail and follow-through.
• Ability to work occasional evenings and weekends as needed.

Performance & Quality Standards:

• Demonstrates understanding of Aunt Martha's 4-Step Performance Improvement process using the PDSA (Plan, Do, Study, Act) methodology.
• Maintains confidentiality, professionalism, and respect in all communications.
• Exhibits a commitment to accuracy, consistency, and quality service delivery.

Compensation & Benefits:

• $17.00 $18.00 hourly rate (based on experience)
• Health, Dental, and Vision Insurance
• Disability & Life Insurance
• Paid Vacation, Sick Days, and Holidays
• Retirement Plan
• Employee Assistance Program (EAP)
• Discounts on services such as cell phones, restaurants, and more

Equal Opportunity Statement:

Aunt Martha's Health & Wellness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.