Temporary - Special Worker - Event Staff - Ocean Center

Temporary Event Staff Position

This is a temporary position on an as needed basis contingent on the need for services. This position will not exceed 30 hours a week. Selected candidates are at-will and will not be eligible for county benefits.

All assignments are based on the Ocean Center's event and specific event staffing requirements.

Event Supervisors report to the Operations Manager and are in radio contact with this person throughout the event. Event Supervisors are responsible for overseeing assigned staff.

Security Office Staff report to the Operations Manager on event days and are in radio contact with this person. Security Office staff are responsible for monitoring the building security cameras, receiving deliveries, managing lost and found items, and alerting Engineering of any alarm panel issues. Ensures that the building is secured at the end of the shift.

Dock Monitors are part of the Ocean Center Event Staff, reporting directly to the Operations Manager or Event Supervisor. They are responsible for monitoring and controlling either the Exhibit Hall Dock or the North Dock during an event and not allowing unauthorized entrance into the area.

Facility Monitors are part of the Ocean Center Event Staff, reporting directly to the Operations Manager or Event Supervisor. They are responsible for monitoring a specific set of doors or areas during an event.

Ticket Taker Supervisors report directly to the Operations Manager or Event Supervisor. They are responsible for supervising the Ticket Takers and overseeing the smooth and rapid crowd flow into the building.

Ticket Takers report directly to the Operations Manager or Event Supervisor. They are responsible for smooth and rapid crowd flow into the building, while always ensuring accuracy of tickets.

Usher Supervisors report to the Operations Manager or Event Supervisor and are in radio contact with this person throughout the event. They are responsible for supervising the Ushers. They work at any paid ticketed events in which ushers are staffed.

Ushers are part of the Ocean Center Event Staff and report directly to the Operations Manager or Event Supervisor. They are responsible for assisting patrons in expedient and safe manner immediately before, during, and immediately following events.

Setup Crews are a part of the Ocean Center Operations staff and report directly to the Operations Manager. They are responsible for setting up and breaking down tables, chairs, staging etc. for events and room flips.

All assignments:

• Must be able to work flexible hours including nights, weekends, and holidays.
• Must be able to stand for duration of assigned shift.
• Attends work on a regular and consistent basis.
• Must adhere to Federal, State, County, and Local ordinances.
• Performs other duties as assigned.

Minimum Requirements:

Must be 18 years of age or above.

If assigned as Event Supervisor or Dock Monitor, experience as a Facility Monitor is required.

If assigned as Security Office Staff, experience as a Facility Monitor, Dock Monitor, or Event Supervisor is required.

NOTE: Selected candidates must pass a pre-employment background check.

Must possess and maintain a valid driver's license at time of hire.

Must possess a valid Florida driver's license within 30 days of hire and maintain thereafter.

Knowledge, Skills & Abilities:

All assignments:

• Ability to maintain an alert and observant attitude, pleasant personality, polite and courteous behavior and is especially attentive to patron and staff needs.
• Ability to work under stressful conditions.
• Ability to assists patrons with questions or understand as to where/who to refer them.
• Ability to understand the Ocean Center rules and regulations (i.e., smoking areas, food and beverage policy, camera policy, media and other passes, no re-entry policy, etc.), and be able to relate those to patrons and enforce them as necessary, in a polite and courteous manner.
• Familiarity with the building and location of important areas to assigned position.

If assigned as SUPERVISORS:

• Ability to delegate duties, assign staff to positions, professionally respond to staff/patron questions or situations, and clearly communicate both verbally and in writing.

If assigned as TICKET TAKER SUPERVISOR and TICKET TAKER:

• Knowledgeable and familiar with the ticketing procedures and the use of the scanning equipment (handheld scanner).

If assigned as SECURITY OFFICE STAFF:

• Knowledge of the building, both inside common areas such as entrance points, meeting rooms, arena ballroom and exhibit hall access and outside areas such as all parking lots, loading docks and exit points.
• Knowledge of the building security cameras and alarm panels.
• Ability to communicate both verbally and in writing.
• Ability to assist in case of any emergency.

If assigned as USHERS:

• May be necessary for ushers to escort patrons to their seats, therefore, must be able to walk up and down stairs as well as answer questions about the building.
• Friendly and courteous service is a must.
• Ability to sell hard tickets and rolled tickets (non-computerized).
• Ability to use several different balancing methods based on the type of tickets sold.

If assigned as Setup Crews:

• Ability to read and utilize event work orders and floorplans to set up and breakdown events.
• Ability to perform venue set up for meetings, classroom training, theater, presentations or banquets.
• Ability to assist in installing event specific equipment such as basketball court and goals, dance floor, staging, risers etc.

ADA REQUIREMENTS: Physical Demands: Medium work. Ability to sit, stand, walk, climb, stoop, bend, kneel, crouch, crawl, reach, talk, see, and hear. Ability to work in low-light conditions. Exposure to noise, fumes, vibration. Ability to lift, carry, push and/or pull 10 pounds. Ability to stand and/or walk for long periods of time and for duration of assigned shift. May be necessary for ushers to escort patrons to their seats, therefore, must be able to walk up and down stairs and answering questions about the building. They are expected to lift/assist patrons (fall, trip, etc.). Environmental Demands: Inside and outside work. Depending on assignment, may require outside duty and exposure to inclement weather. Mental Demands: Ability to speak clearly and concisely relaying information, details, and procedures to layman. Ability to read and comprehend operational and safety instructions, and signage.

Volusia County is a drug free workplace and an Equal Opportunity Employer committed to a diverse workforce. Veterans' preference in accordance with federal, state, local laws.