Help Desk Specialist

Help Desk Specialist Level IIQualifications: Proficiency with various platforms used within the organization, including Mac, Windows, Google, iOS, Android, and Chrome OS. Technical certification and/or degree preferred; A+, Microsoft, Apple, and/or Network certifications desirable. Ability to troubleshoot, repair, and maintain hardware, software, peripheral devices, and identify network issues. Demonstrated understanding of computer networks, enterprise systems, and system integration. Proficient in using remote technologies to resolve issues. Strong analytical skills with the ability to collect and analyze data, problem-solve, and make informed decisions. Service-oriented mindset with a flexible and adaptable personality. Strong attention to detail in all tasks. Effective verbal and written communication skills. Must undergo a criminal history check and provide proof of US citizenship or legal alien status.Responsibilities: Manage and respond to help desk tickets according to the Director of Technology's guidelines. Lead and collaborate with Help Desk Specialist Level I to effectively resolve support tickets and manage various projects. Provide on-site support at different locations as required. Troubleshoot and perform hardware repairs and software/system upgrades as necessary and appropriate. Support audiovisual equipment. Install and maintain computers, printers and related technology. Execute projects as delegated by the Director of Technology. Maintain current system integrations and implement additional integrations as identified and approved; including but not limited to Powerschool, Google, LinkIt!, IEPDirect, MDR, MDM and other programs as necessary. Be available outside of normal business hours, including evenings and weekends, based on district needs. Maintain confidentiality in all aspects of the role. Adhere to all district policies and regulations. Undertake other duties and responsibilities as assigned by the Director of Technology, School Business Administrator/Board Secretary, or Superintendent of Schools.Terms of Employment: • 12 Month position • Non-Affiliated staff member • Salary starting from $50,000 (commensurate with experience) • Full time staff are eligible for Medical, Prescription and Dental benefits • Sick, Personal and Vacation days are included • Tuition reimbursement options