Member Services Representative

To support a growing member experience, the full-time Member Services Representative will provide exceptional call center support, guiding members through eligibility, enrollment, device setup, and troubleshooting in a remote environment. Key Responsibilities Serve as the first point of contact for members, ensuring warm and professional interactions while resolving inquiries in a single touchpoint Assist with enrollment processes, verify eligibility, and schedule appointments for care team visits Conduct device troubleshooting and order management, ensuring members have the necessary support for their health technology Required Qualifications 1 to 2 years of experience in a healthcare contact center or similar member-facing healthcare support role preferred Strong phone presence with active listening skills and genuine empathy for members facing health challenges Comfortable navigating multiple technical platforms; experience with Salesforce, Zendesk, or Talkdesk is a plus Dependable with consistent attendance and adherence to schedules in a structured contact center environment Bilingual (Spanish speaking) strongly preferred