Call Center Member Service Representative

Customer Service Representative Purpose: Answer incoming phone calls. Provide a variety of service functions with excellent member service. Responsibilities and Duties: Answer telephone calls and process members transactions as requested Answer individual questions or help members with problems regarding their account Open and close various types of accounts, certificates, etc. by online, mail, fax, and email Process wire transfers by mail, fax, and email Mail or overnight check withdrawals from members' accounts Order checks and debit cards, process stop payments, mail statements and histories Provide help with online banking, reset PINs and passwords Post mail deposits and mail payments Assist branches with problems in the phone center Scan checks, transaction tickets, membership agreement forms, etc. Other duties as assigned Education and Experience: High School Diploma or Equivalent 6-12 Months with Call Center or financial institution experience Completion of Indiana Members Credit Union Internal Training