Customer Service Representative

The Customer Service Representative provides phone-based support to customers and delivery teams. This position handles inbound and outbound calls, assists with customer questions and concerns, provides order and delivery updates, and works to resolve issues while delivering a positive customer experience. Essential Job Functions Answer inbound calls from customers and delivery teams in a professional and timely manner. Make outbound calls to delivery teams and customers regarding orders, deliveries, service issues, and follow-up. Assist delivery teams to resolve challenges with deliveries Assist customers with questions, concerns, complaints, and delivery-related issues. Research and resolve customer issues or elevate when additional assistance is needed. Provide accurate order and delivery status updates to customers. Monitor delivery progress and communicate delays or issues to customers and delivery teams. Follow up with customers to obtain feedback regarding their delivery experience. Respond to customer and internal emails in a timely and professional manner. Contact vendors regarding damaged products, replacements, or other customer order concerns. Accurately document customer interactions, order updates, and resolutions. Update customer orders and information within company systems. Complete required daily reports and administrative documentation. Maintain a professional and customer-focused approach during all interactions. Perform other customer service and administrative duties as assigned. Qualifications & Skills Previous call center or customer service experience preferred. Strong verbal and written communication skills. Excellent customer service, problem-solving, and active listening skills. Comfortable handling a high volume of inbound and outbound calls. Ability to professionally handle customer complaints and escalations. Ability to multitask and navigate multiple computer systems while assisting customers. Strong attention to detail and organizational skills. Dependable, accountable, and able to work effectively with limited supervision. Shift: Multiple Shifts Available Pay: $16-18/hr Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit . Job Info Job Identification 12410 Job Category Final Mile Posting Date 08/14/2026, 06:14 PM Job Schedule Full time Locations US IL Oak Brook 2001 Hub Group Way #J-18808-Ljbffr Hub Group