Operations Supervisor

Job Description

Job Description

The Warehouse & Logistics Supervisor is responsible for overseeing day-to-day warehouse activities and

frontline associates to ensure efficient, accurate, and safe handling of all inbound, outbound, and inventory

management functions. This role plays a key part in meeting customer service requirements, achieving

productivity targets, and maintaining safety and compliance standards.

The ideal candidate is a hands-on leader who thrives in fast-paced environments, communicates clearly with both associates and leadership, and drives results through coaching, accountability, and continuous

improvement.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Daily Operations

• Supervise warehouse floor activities (receiving, picking, packing, shipping, put-away, and

replenishment).

• Allocate labor based on daily volume forecasts and priorities.

• Monitor production flow to ensure on-time and accurate order fulfillment.

• Support the implementation of WMS/TMS processes and adherence to SOPs.

• Ensure warehouse equipment (forklifts, scanners, conveyors) is properly used and maintained.

People Leadership

• Lead, motivate, and coach a team of warehouse associates.

• Responsible for the effective training and documentation of all associates.

• Conduct daily start-up meetings and communicate goals, priorities, and safety topics.

• Monitor associate performance and provide real-time feedback or corrective coaching.

• Partner with HR and the Operations Manager to recruit, onboard, train, and retain talent.

Safety & Compliance

• Promote a strong safety culture and ensure compliance with company safety policies and customer

regulatory requirements.

• Ensure full compliance with all company policies, procedures, and code of ethics.

• Conduct safety walks, enforce PPE use, and document incidents or near-misses.

• Lead by example in maintaining a clean, organized, and hazard-free work area.

Quality & Inventory Control

• Ensure order accuracy through quality checks and adherence to SOPs.

• Assist with inventory cycle counts, audits, and reconciliation of discrepancies.

• Partner with Inventory Control and Operations teams to resolve systemic issues.

Continuous Improvement

• Identify process bottlenecks and recommend improvements for efficiency and quality.

• Participate in Lean, 5S, and Kaizen initiatives to enhance operational performance.

• Support data-driven decision-making and performance tracking through daily metrics.

Core Behaviors:

Demonstrate to comply with Custom Goods’ Core Behaviors:

• Servant Leadership

• Passion for Excellence

• Integrity

• Resilient

• Intense Safety Focus

• Trust

Performance Metrics (KPIs)

• Customer SLA/KPI Performance

• Productivity & Labor Targets

• Inventory Control Targets

• Safety & Compliance Performance

• Turnover Rate & Attendance/Punctuality

• Continuous Improvement Expectations

Required Education and Experience

• Highschool diploma or general education degree (GED); and three (3) years related experience in as a

warehouse supervisor/ and/or lead

• Experience with shipping, receiving and inventory control

• Successful communication - written and verbal

• Establish priorities and multi-task

• Experience with material handling equipment

• Familiarity with Excel spreadsheet and Warehouse/ Yard Management Systems or Transportation

Management Systems desirable.

AAP/EEO Statement: Custom Goods, LLC is committed to providing equal employment opportunities to all

employees and applicants without regard to race, religion, color, sex, national origin, citizenship status,

uniform service member status, age, disability, sexual and gender orientation, genetic information or any

other protected status in accordance with all applicable federal, state and local laws.

This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited

to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence,

termination, and other terms and conditions of employment.

Custom Goods is a full-service logistics and transportation company headquartered in Carson, California, providing dependable freight, warehousing, and brokerage solutions to businesses across the country. Built on a foundation of reliability and hands-on service, CG combines the agility of a growing company with the operational discipline of an industry leader.
From dock to delivery, our team manages every link in the supply chain including trucking, freight brokerage, warehousing, and distribution helping our customers move goods efficiently and on time, every time. We pride ourselves on building long-term partnerships rooted in trust, communication, and consistent performance.
At CG, our people are our greatest asset. Whether you're behind the wheel, working the warehouse floor, or supporting our operations from the office, you're part of a team that values hard work, safety, and getting the job done right. We invest in our people with competitive pay, opportunities for growth, and a culture where contributions are recognized and rewarded.
As we continue to expand our operations and footprint, we're looking for driven, dependable people to grow with us because at Quick Pick Express, our success is built by the people who show up every day ready to deliver.

Company Description

Custom Goods is a full-service logistics and transportation company headquartered in Carson, California, providing dependable freight, warehousing, and brokerage solutions to businesses across the country. Built on a foundation of reliability and hands-on service, CG combines the agility of a growing company with the operational discipline of an industry leader.\nFrom dock to delivery, our team manages every link in the supply chain including trucking, freight brokerage, warehousing, and distribution helping our customers move goods efficiently and on time, every time. We pride ourselves on building long-term partnerships rooted in trust, communication, and consistent performance.\nAt CG, our people are our greatest asset. Whether you're behind the wheel, working the warehouse floor, or supporting our operations from the office, you're part of a team that values hard work, safety, and getting the job done right. We invest in our people with competitive pay, opportunities for growth, and a culture where contributions are recognized and rewarded.\nAs we continue to expand our operations and footprint, we're looking for driven, dependable people to grow with us because at Quick Pick Express, our success is built by the people who show up every day ready to deliver.