COLLECTOR - BUSINESS OFFICE

Patient Account Representative- Collector

Del Amo Behavioral Health System, a subsidiary of UHS, offers a safe and compassionate environment for individuals looking for hope and healing from emotional, psychiatric and addiction issues. Del Amo Behavioral Health offers a wide range of options, including inpatient, outpatient and specialty programs that includes children, adolescents, adults and seniors. Whether addressing the needs of adults, adolescents or children, we are committed to providing our patients with treatment to help them find recovery that endures. Our patients receive the same quality treatment from our thoughtful and compassionate team no matter the level of care.

The Patient Accounts Representative- Collector is responsible for submittal of electronic and manual billings, account statements, and for follow-up with third-party payers and patients for outstanding balances. This position is also responsible for the preparation of daily cash receipts and maintenance of insurance logs. Prepare and submit insurance billings to primary and secondary payers. Transmit all billings to third-party payers either manually or electronically as requested. Provide assistance in contacting third-party payers at a 30-day interval after billing to ensure that bills have been received and are being processed.

Primary criteria/responsibilities include ensuring the effective implementation of collection measures for uncollected accounts, providing required follow-up on all patient accounts ensuring that all accounts are resolved within 120 days after discharge, processing patients refunds accurately and documenting refund adjustments.

Job requirements include a high school graduate or equivalent, experience with insurance billings, and two years insurance collections in a hospital setting. Knowledge of insurance terms, reimbursement procedures, medical terminology and hospital services, rates and policies relating to collection activities is required. Effective telephone techniques and listening skills are also required.