Inside Sales Representative

Job Description

Job Description

POSITION SUMMARY

The Inside Sales Representative is the first point of contact for incoming customer inquiries. You

will follow up on leads, qualify prospects, schedule appointments, and confirm installations -

keeping our sales pipeline moving and our customers informed every step of the way.

KEY RESPONSIBILITIES

■ Answer and follow up on incoming sales calls and online inquiries

■ Qualify leads and identify customer needs and buying intent

■ Schedule and confirm customer appointments and installation dates

■ Maintain accurate records of all customer interactions in our CRM

■ Provide product information on custom iron doors, glass rooms, and related products

■ Follow up on quotes and proposals to move pending business forward

■ Coordinate with production and installation teams on scheduling

■ Make outbound follow-up calls to existing leads and past customers

QUALIFICATIONS

■ Strong verbal and written communication skills - must be comfortable on the phone

■ Previous inside sales, customer service, or call center experience preferred

■ Ability to qualify leads and prioritize follow-up activity

■ Organized, detail-oriented, and comfortable managing multiple open follow-ups

■ Proficient with basic computer systems and CRM platforms

■ Self-motivated with a positive, customer-first attitude

■ Manufacturing, construction, or home improvement industry experience a plus, but not

required

WHAT WE OFFER

■ Competitive base salary plus performance-based bonuses ($40K - $65K total)

■ Monday through Friday plus Saturday half-day

■ Health insurance options

■ Paid time off and holidays

■ Hands-on training on our full product line

■ Real opportunity for growth within a rapidly expanding company

Iron Works is a premier manufacturer of custom iron doors, glass rooms, and architectural
metalwork. We serve homeowners, builders, and designers across multiple states with
handcrafted, high-quality products built to last a lifetime. We are growing and looking for a
motivated inside sales professional to join our team.

Company Description

Iron Works is a premier manufacturer of custom iron doors, glass rooms, and architectural\nmetalwork. We serve homeowners, builders, and designers across multiple states with\nhandcrafted, high-quality products built to last a lifetime. We are growing and looking for a\nmotivated inside sales professional to join our team.