Loss Prevention Specialist

Job Opportunity at Goodwill Easterseals Miami Valley

Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvantages and disabilities to improve their quality of life. We employ over 600 associates just in our retail stores alone. GESMV also offers over 40 programs and services to the community ranging from job readiness programs to assistive technology services. We offer part-time and full-time positions, with a variety of schedules and hours available. We are always looking for driven, enthusiastic people to join our team.

Summary

Works to protect Agency assets and minimizes liabilities and losses through analytics and investigations.

Essential Duties & Responsibilities

• Provides training and direction to Store Management teams and employees on programs designed to protect company assets from loss due to internal and external misappropriation, fraud, or theft.
• Effectively enforce and adhere to the Agency Shopping Policy and apprehension guidelines, including surveillance and apprehension of external theft/shoplifting.
• Conducts interviews as required to resolve investigations. Creates and maintains records of investigations, apprehensions, interviews, witnesses, evidence, and disposition of recovered merchandise.
• Evaluates company facilities utilizing the Asset Protection audit, provides on-site analyses of potential risks, and develops appropriate and effective countermeasures to reduce the potential for loss and shrinkage.
• Assists Loss Prevention Manager in implementing individual and departmental goals; provides required reports and data.
• Perform duties in a professional, timely, discreet, and confidential manner.
• Uses effective and professional written communication to prepare accurate and timely investigative reports, email communications, memoranda and other required forms, spreadsheets and reports.
• Actively monitors and follows up on suspicious cash variances, cash handling violations, and point of sale exception-based reporting data.
• Conducts alarm tests and loss prevention system checks.
• Prepares monthly statistical reports for review.
• Operates and monitors video surveillance systems to audit, investigate and review theft and other questionable incidents; downloads and saves video evidence.
• Maintains professional liaison with law enforcement and other governmental agencies and represents the Company as a witness in court and administrative hearings.
• Ensures risk management standards via regular series of audits, follow-up, education, training, and reports.
• Effectively enforces and adheres to the Agency Shopping Policy and apprehension guidelines.
• Comply with all Agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, HIPAA, Department of Labor and other regulatory standards.
• Special projects or duties as may be assigned.

Education Requirements

High School Diploma or GED required. Bachelor's degree in criminal justice, Public Administration or related field and (2) two years' experience preferred. Experience may be substituted in lieu of degree.

Experience Requirements

Minimum of 2 years' retail, risk management or case management experience.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to maintain a valid driver's license and a driving record acceptable to GESMV's liability insurance provider.
• Ability to pass a criminal background check.
• Ability to pass random drug screenings.

Skills & Abilities

• Willingness and ability to develop working knowledge of all current systems in support of the position and Agency in goals and initiatives.
• Exhibit technical competency and ability to learn new systems and process quickly; ability to quickly learn and become efficient in all Case Management Systems, Salesforce, Advisor Pro, VR, Kronos, Paycor, Think LP, and others.
• Microsoft Office with intermediate knowledge of Microsoft Excel, Word and PowerPoint required.
• Excellent interpersonal skills with the ability to relate well with a broad spectrum of people, including consumers, referral sources, vendors, and all levels of staff.
• Must be a highly organized, detail-oriented, and self-motivated individual able to handle multiple tasks and meet deadlines in a fast-paced environment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to respond to common inquiries or complaints from employees, customers, funders, or regulatory agencies.
• Ability to follow through with projects and assignments in a timely and efficient manner.
• Mature judgement and ability to handle sensitive situations and confidential information with professionalism.
• Ability to be self-directed, able to take initiative and exercise independent judgement.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The ability to regularly stand, walk, use of hands to finger, handle, or operate objects, tools, or controls
• The occasional ability to climb, balance, stoop, kneel, crouch, or crawl, and smell.
• The ability to regularly lift and/or move up to 10 pounds.
• The ability to frequently lift and/or move up to 25 pounds.
• The ability to occasionally lift and/or move up to 50 pounds.
• The ability of close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The employee works in outside weather conditions and is occasionally exposed to risk of electrical shock
• The noise level in the work environment is usually moderate

The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.

Goodwill Easterseals Miami Valley is firmly committed to Equal Employment Opportunity (EEO) and Affirmative Action (AA) compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity and/or expression, genetic information, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. This policy applies to all employment decisions, including, but not limited to recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions, and terminations.