Manager, IT PMO

Job Description

Job Description

The IT PMO owns the strategy, roadmap, and ongoing lifecycle of one or more of Lincoln's core technology platforms supporting property management, asset management, leasing, and development operations. This role partners directly with business stakeholders to translate operational needs into product requirements, prioritizes enhancements and releases based on business value, and ensures the platforms in their portfolio remain reliable and continue to evolve with the business. Unlike project work with a defined end date, the IT PMO owns the platform on an ongoing basis, well beyond go-live. This role reports to the Head of IT, with a dotted-line reporting relationship to the Chief Operating Officer.

Essential Duties and Responsibilities

• Own the product strategy and roadmap for assigned technology platforms (e.g., property management, leasing, maintenance and work order, tenant experience, or development and construction systems).
• Gather and prioritize business requirements from property management, asset management, development, and corporate stakeholders.
• Translate business needs into clear product requirements, user stories, and acceptance criteria for internal teams and external vendors or developers.
• Manage the platform backlog, balancing enhancement requests, defect fixes, compliance needs, and strategic initiatives.
• Partner with the Head of IT and business sponsors to build and communicate the product roadmap, including release planning and timing.
• Serve as the primary business owner for platform vendor relationships, including contract renewals, licensing, and escalation of service issues.
• Define and track product success metrics, including adoption, utilization, satisfaction, and cost per unit, and report on platform performance.
• Lead user acceptance testing, training coordination, and change management activities associated with new releases or feature rollouts.
• Evaluate new features, integrations, and third-party tools against business needs and total cost of ownership.
• Act as the subject matter expert on assigned platforms, providing guidance to internal teams and end users.
• Partner with the Head of IT on major platform initiatives that require formal project governance, while retaining ongoing platform ownership before and after the project closes.
• Perform other duties and responsibilities as assigned.

Qualifications

• Bachelor's degree in Business, Information Technology, Real Estate, or a related field required; equivalent experience considered in lieu of a degree.
• 5+ years of experience in product management, business systems analysis, or platform ownership, ideally supporting commercial real estate, property management, or development operations.
• Direct experience with property management, leasing, or development and construction technology platforms (e.g., Yardi, MRI, Procore, Salesforce, or similar) strongly preferred.
• Demonstrated ability to gather requirements from non-technical business stakeholders and translate them into actionable product plans.
• Familiarity with agile or product delivery frameworks and backlog management tools (e.g., Jira, Azure DevOps).
• Strong analytical skills; comfortable using data to prioritize roadmap decisions and measure platform performance.
• Excellent written and verbal communication skills; able to present roadmap and platform strategy to executive leadership.
• Vendor management experience, including contract, licensing, and service-level agreement oversight.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily an office-based role requiring prolonged periods of sitting and computer use. Minimal travel required to regional or portfolio offices as needed.

This position is 100% in-office . The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

Why Lincoln?  

At LPC you will be supported by a national firm where an entrepreneurial mindset is encouraged. You will be encouraged to explore your potential through training programs, mentorship, exciting work, fast-paced assignments, and an environment of constant learning and dedication to results. Our benefits package includes medical, dental, and vision insurance, 401(k), and paid time off. 

About Lincoln Property Company

Lincoln Property Company ("Lincoln") is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, sports and entertainment, and mixed-use properties, throughout the United States, the United Kingdom, and Europe. Lincoln's combined management and leasing portfolio on behalf of institutional clients includes more than 720 million square feet of commercial space. For more information, visit:

 

Benefits: 

Lincoln Property Company offers eligible employees a comprehensive benefits package that may include:

• Medical insurance
• Dental insurance
• Vision insurance
• Company-Paid Life insurance
• Company-Paid Long Term Disability
• Accidental Death & Dismemberment (AD&D) coverage
• 401(k) retirement savings plan, Traditional and Roth, with applicable eligibility requirements
• Flexible Time Off (FTO) or vacation benefits, depending on position classification
• Paid sick leave and other legally required leave programs
• Employee assistance and wellness programs where available
• Company-paid holidays
• Additional voluntary benefit offerings that may vary by location and position

Benefit eligibility, coverage levels, waiting periods, and plan provisions are governed by the applicable plan documents and Company policies and may be modified from time to time at the Company's discretion.

 

Healthcare Benefits Notice: Eligible employees may participate in Company-sponsored medical, dental, and vision benefit plans. Additional details regarding available healthcare benefits will be provided during the hiring process and upon employment eligibility.

 

Equal Employment Opportunity - Lincoln Property Company is an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs. Lincoln does not discriminate against applicants or employees on the basis of race, color, religion, creed, sex, gender, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, military or veteran status, reproductive health decision-making, or any other status protected by federal, state, or local law. Applicants and employees may raise concerns regarding discrimination, harassment, accommodation, or retaliation without fear of reprisal.

 

Compensation - Lincoln Property Company is committed to pay transparency and equitable compensation practices. The salary or hourly pay range for this position has been established based on market data, job responsibilities, internal equity, geographic location, experience, education, certifications, and other job-related factors. Actual compensation may vary within the posted range based on these considerations. Certain positions may also be eligible for discretionary bonuses, incentives, commissions, or other forms of compensation where applicable.

 

Reasonable Accommodation : Lincoln Property Company is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application, interview, and employment process. If you require an accommodation to participate in the job application or interview process, or to perform the essential functions of a role, please contact Human Resources at View email address on us.fitly.work. Requests for accommodation will be treated confidentially to the extent permitted by law.

 

Work Authorization/ E-Verify - Lincoln Property Company participates in E-Verify. All offers of employment are contingent upon the candidate providing valid authorization to work in the United States. Lincoln Property Company does not sponsor employment visas, including H-1B, for this position at this time.

 

Background Check - Employment offers are contingent upon the successful completion of a background investigation, which may include verification of prior employment, education, criminal history, and other checks as permitted by applicable federal, state, and local law. The nature and scope of background checks may vary by role and location. Certain roles may require additional screening based on duties (driving history (MVR), financial background check, etc.)

Health and Safety - Lincoln Property Company is committed to maintaining a safe and healthy work environment in compliance with all applicable federal, state, and local occupational health and safety regulations, including OSHA requirements. Certain roles may have specific health, safety, or physical requirements that will be communicated during the hiring process. Employees may be required to wear personal protective equipment (PPE) or comply with site-specific safety protocols depending on the nature of their assignment.

 

Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.