Operations Supervisor (Payment Posting)

Job Description

Job Description

Description: We are hiring in the following states: AR, AZ, CA, CO, FL, GA, IA, IL, MO, MT, NC, NE, NJ, NV, OK, PA, SD, TN, TX, VA, WA, and WI This is a remote position . Overview: The Payment Posting Supervisor is responsible for overseeing the daily work of posting both insurance and patient payments to open AR balances for multiple clients, balance to the client financial leger as well as making adjustments to AR balances as necessary. This role manages the development, implementation, and accomplishment of operational objectives for both clients and the company. The supervisor ensures adherence to client policies and procedures and performs all other job-related responsibilities as assigned.
Client Environment & Role Focus

This Payment Posting Supervisor role supports a complex hospital client environment requiring strong operational leadership and hands-on expertise. The ideal candidate will be comfortable overseeing teams in settings with:

• No Hospital Billing (HB) lockbox , requiring significant manual posting volumes
• High-volume manual insurance and patient payment posting
• Oversight of Professional Billing (PB) posting workflows , including volume management and accuracy controls
• Advanced Hospital Billing (HB) posting knowledge , including problem-account investigation and adjustments
• Daily operations within Meditech , with an understanding of its posting and reconciliation complexities

This role requires a supervisor who can lead through complexity, provide strong oversight, and proactively identify posting risks while maintaining productivity, quality, and compliance standards.

Work Schedule Requirement:

• 8:00 AM – 4:30 PM Central Standard Time (CST)

· Lead interviews for potential Posting staff and Team Lead candidates.

· Ensure team members consistently comply with HIPAA, state, and federal laws and guidelines.

· Provide ongoing training and mentorship to staff.

· Monitor productivity standards and quality, ensuring all team members meet expectations.

· Review team member quality and coach and mentor team on any negative trends.

· Assess team member performance daily and provide coaching if key metrics are not achieved.

· Escalate employee deficiencies to management if coaching does not result in improvement.

· Communicate team and individual progress with the Shared Services Manager.

· Administer disciplinary actions and implement Employee Success Plans as needed.

· Promote a positive work environment and encourage teamwork.

· Ensure the accuracy and approval of team member payroll.

· Complete performance evaluations for all staff.

· Track and resolve outstanding monies/EOB’s that can’t be posted.

· Ensure client policies around denial posting, contractual write offs etc. are followed.

· Stay up to date with payer updates and process changes to ensure accurate posting.

· Lead and participate in daily shift briefings.

· Investigate problem accounts as identified.

· Escalate unresolved client IPO issues to management.

· Train all new hires on both client and Currance workflows.

· Collaborate with management to develop policies.

· Participate in limited travel as required.

· Complete all assigned projects in a timely manner.

· Perform additional duties as needed.

Currance management is responsible for actively promoting compliance by integrating compliance messages into routine huddles, meetings, communications, and decision-making processes. This responsibility reinforces a culture of accountability, ethical conduct, and adherence to organizational policies and regulatory requirements.

Requirements & Qualifications:

· High school diploma or equivalent required.

· Bachelor’s degree in healthcare management or a related field is preferred.

· CRCR certification required or must be obtained within 90 days of hire.

· At least 2 years of experience working with insurance payors, EOB’s, claims processing and posting of insurance and patient cash.

· Proven experience with complex insurance claims, high-value denials, and escalation strategies to secure payment.

· Experience with EMR systems such as Meditech, Epic, Cerner, Allscripts, Nextgen, or similar platforms for billing and account resolution.

· Proficiency in Microsoft Office Suite, Teams, and various desktop applications.

Knowledge, Skills & Abilities:

· Comprehensive understanding of healthcare revenue cycle administration, including CMS rules and HIPAA.

· Strong analytical skills.

· Proficiency in time management, continuous performance improvement, management, leadership, written and verbal communication, basic math, computing, problem-solving, interpersonal communication, Microsoft Office, decision-making, and ethics.

· Ability to initiate and carry through on projects independently.

· Willingness and ability to learn new software applications and processes.

· Demonstrated capacity to mentor and develop team members.

· Consistently positive attitude and professional demeanor.

· Eagerness to learn and grow professionally.

· Receptiveness to feedback and commitment to continual improvement.

· Professional interaction with colleagues at all times.

· Reliability, punctuality, and adaptability to change.

· Ability to demonstrate accountability, responsibility, and achievements within the revenue cycle.

Disclosure Statement:

As part of the Currance application and hiring experience, all candidates are subject to a criminal background check and a government exclusion check. The government exclusion check is a mandatory screening process that verifies whether an individual is listed on federal or state exclusion or watchlists, including but not limited to, the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE) and the System for Award Management (SAM.gov).

These screenings are conducted to ensure compliance with applicable federal and state laws and regulations, to protect the integrity of federally funded programs, the clients we support, and to prevent participation by individuals who are excluded due to fraud, abuse, or other misconduct. By submitting an application, candidates acknowledge and consent to these checks as a condition of employment or engagement.