Lead Development Representative (LDR) - Inside Sales

About Us

eSpecial Needs provides adaptive equipment, sensory products, and educational solutions to schools, therapy centers, healthcare organizations, and families nationwide. Since 2002, we've helped individuals with disabilities and special needs gain independence, comfort, and access to learning and care. Our growing brand, Spark Sensory Solutions, focuses on innovative sensory products for regulation, engagement, and development.

The Role

This role blends sales development with consultative inbound sales. You'll follow up on open quotes, re-engage existing and dormant customers, uncover upsell and expansion opportunities, and introduce our solutions to new organizations - while also fielding calls from new customers to understand their needs and recommend the right products.

What You'll Do

• Follow up on open and aging quotes - confirm status, answer questions, and move quotes toward opportunity or closure
• Re-engage existing customers and reactivate dormant accounts (12–18 months inactive)
• Research and reach out to new organizations matching our ideal customer profile, via phone and email
• Field calls from new customers, assess their needs, and recommend products — providing quotes, answering questions, or pointing them to the right information, and creating follow-up opportunities where appropriate
• Maintain accurate, complete records in HubSpot - activities, notes, tasks, lifecycle stages, and opportunity details

Your Tools

HubSpot (CRM, quotes, lifecycle stages), Apollo.io (lead research/outreach), NetSuite (order management), plus phone, email, and internal collaboration tools. Training provided.

What We're Looking For

Required:

• Strong written and verbal communication skills; confident phone presence
• Comfort with technology and CRM systems
• Detail-oriented, reliable with follow-up, and able to juggle multiple priorities without dropping things
• Customer-first mindset

Preferred:

• Experience in customer service, inside sales, or lead development
• Experience with HubSpot or similar CRM, quote follow-up, or inbound calls
• Interest in growing into an Inside Sales or Account Manager role

Compensation & Benefits

Salary + performance incentives. Health, dental, and vision insurance. 401(k) with company match. Paid time off and holidays. Disability insurance.

Pay: $50,000.00 - $62,000.00 per year (salary + bonus)

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Sales: 1 year (Preferred)
• Work Location: In person