Product Owner

Sr. Product Owner Opportunity

An Excellent Opportunity for Sr. Product Owner to work with one of the Largest Global Bank in Charlotte, NC

Pay Range: $70/hr – $75/hr

Job Description:

Day To Day

• Own and communicate the vision, strategy, roadmap, and priorities for the ServiceNow TPRM product.
• Partner with risk, compliance, procurement, legal, information security, audit, technology, and business teams to define product goals and requirements.
• Manage and prioritize the product backlog based on business value, risk reduction, technical dependencies, regulatory needs, and implementation effort.
• Translate business needs into clear epics, features, user stories, process flows, and acceptance criteria.
• Lead backlog refinement, sprint planning, sprint reviews, release planning, and other Agile ceremonies.
• Serve as the primary point of contact for developers, ServiceNow administrators, architects, testers, and business stakeholders throughout the delivery lifecycle.
• Make decisions regarding product scope and priorities and accept or reject completed work based on established requirements.
• Lead the implementation and enhancement of ServiceNow TPRM capabilities across the third-party lifecycle, including:
• Third-party onboarding and segmentation
• Inherent-risk assessments and risk tiering
• Due diligence and control assessments
• Questionnaire and assessment management
• Issue identification and remediation
• Continuous monitoring and periodic reviews
• Third-party offboarding
• Partner with risk and compliance teams to develop assessment methodologies, questionnaires, scoring models, approval processes, controls, and workflow requirements.
• Define requirements for dashboards, reporting, notifications, integrations, risk indicators, and executive-level visibility.
• Identify opportunities to automate manual third-party risk processes and improve operational efficiency.
• Collaborate with technical teams on workflows, data models, integrations, security roles, access controls, and platform design decisions.
• Promote scalable ServiceNow configuration and platform best practices while minimizing unnecessary customization.
• Coordinate user acceptance testing, stakeholder approvals, production releases, implementation readiness, and post-release validation.
• Identify and manage project dependencies, risks, blockers, scope changes, and competing priorities.
• Monitor ServiceNow releases and recommends new features or capabilities that support the TPRM roadmap.
• Balance immediate operational needs with the platform's long-term strategy, scalability, and maintainability.

MUST HAVES

• Bachelor's degree in information technology, business, risk management, cybersecurity, or a related field, or equivalent professional experience.
• 5+ years of experience as a Product Owner, Technical Product Owner, Business Systems Analyst, or similar role.
• Demonstrated experience working with the ServiceNow platform.
• Direct experience with ServiceNow Third-Party Risk Management, Vendor Risk Management, or closely related Integrated Risk Management capabilities.
• Strong understanding of third-party risk-management processes, including onboarding, inherent-risk assessments, due diligence, control assessments, issue remediation, monitoring, and offboarding.
• Experience developing epics, features, user stories, acceptance criteria, process flows, and product roadmaps.
• Strong knowledge of Agile and Scrum delivery methodologies.
• Experience managing and prioritizing complex product backlogs.
• Ability to translate business, risk, compliance, and regulatory needs into technical requirements.
• Experience coordinating user acceptance testing and validating delivered solutions.
• Strong stakeholder-management, facilitation, communication, and decision-making skills.
• Ability to work effectively with developers, ServiceNow administrators, architects, testers, business leaders, and risk professionals.
• Understanding of ServiceNow workflows, data structures, reporting, integrations, roles, and access controls.
• Ability to manage multiple priorities in a fast-paced, cross-functional environment.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable