Customer Service Specialist

Responsibilities Answering phone calls and addressing customer inquiries. Greeting clients with a friendly and professional demeanor. Providing basic administrative assistance for various computer systems used in the calibration laboratory. Maintaining the Customer Relationship Management system (CRM). Responding to customer service calls, emails, and web requests promptly and courteously. Quoting and scheduling field service/onsite jobs to include the monthly schedule. Following up with customers on past due invoices. Performing shipping and receiving duties, as needed. Processing calibration documents for technicians. Generating calibration quotes. Other duties and responsibilities, as necessary. Requirements 2 – 5 yrs relevant experience with a High school diploma or equivalent Experience in industrial, manufacturing, or electronic/mechanical product and/or services support highly desired Exceptional customer service and phone skills Some Account Receivables experience desired Excellent interpersonal, verbal and written communication skills Attention to detail Must be personable and interact comfortably with clients and co-workers Must be able to work independently with minimal supervision Efficient with Microsoft office, specifically Excel and Outlook Hard Skills Administrative Assistance Calibration Document Processing Quote Generation Field Service Scheduling Shipping and Receiving Duties Soft Skills Attention to Detail Interpersonal Skills Personable Interaction Independent Work #J-18808-Ljbffr Jobtailor