Customer Service Sales Specialist

Our client, Rochester, NY, is seeking a Customer Service Sales Specialist to join their team! This is an on-site/full-time/direct hire position Salary for this role based on experience: $50k-$55k This role is a great match for anyone who enjoys helping people and has experience in customer service or sales. You will create unforgettable travel experiences and help make lasting memories for your clients. If you like: Helping people plan meaningful domestic and international trips Working with well‑known travel suppliers, products, and booking systems Building rapport quickly and delivering exceptional customer service Staying organized while juggling multiple itineraries, calls, and follow‑ups Working in a structured environment with clear expectations Navigating multiple computer systems and tools throughout your day Being part of a trusted brand with a strong reputation for service Job Responsibilities 40% Travel Sales & Revenue Generation: Provide domestic and international travel planning, including hotel and car rentals, flights, cruises, tours, Group Travel, and travel insurance. Make outbound calls expeditiously for event leads, rebook/reconnect leads, marketing leads, and other assigned outreach. Achieve all monthly travel sales revenue targets. Prospect new business through outbound calling, networking, referrals, and social media. Grow travel revenue through effective pipeline management and cross-selling travel products. Be on the phone queue to answer any required travel inbound sales & service calls. 30% Salesforce CRM Processes & Data Integrity: Use Salesforce CRM to manage leads, make calls, log activities, update milestones, and ensure all transactions are fully documented. Leverage all training resources to ensure proper Salesforce process completion. Maintain accurate CRM data for member interactions and travel transactions. Identify and correct CRM data errors to maintain accuracy. Follow Salesforce workflows for reporting and forecasting accuracy. Identify and resolve CRM issues such as duplicates or missing information. 10% Error Management & Quality Control: Prevent, identify, and resolve booking errors and data inaccuracies. Collaborate with internal teams to resolve system or workflow challenges. 10% Member/Customer Satisfaction & Experience Excellence: Provide exceptional service supporting members prior, during, and after all travel experiences. Assist members during travel disruptions and offer timely solutions. Maintain a positive, professional, solutions-focused approach. Be proactive to assist customers on the phone & in the branch. 10% Membership Growth & Promotion: Promote products and services using a member-first consultative approach. Sell memberships to meet or exceed goals. Manage membership leads in Salesforce with accurate documentation. Be on the phone queue to answer any overflow membership calls. Job Specific Requirements Equivalent experience will be considered instead of a degree Knowledge of domestic and international travel products, suppliers, booking systems, and industry best practices. Familiarity with products, membership structure, and Club service offerings Strong sales skills with the ability to meet or exceed travel revenue and membership goals Proficiency in Salesforce CRM for lead management, activity logging, and maintaining high-quality, accurate data Excellent verbal and written communication skills with the ability to build rapport quickly Strong customer service skills with a focus on problem-solving and creating exceptional member experiences Close attention to detail with the ability to identify, correct, and prevent errors in bookings or CRM entries. Ability to multitask and manage multiple itineraries, calls, and follow-ups in a fast-paced environment Comfort working in a structured, metric-driven environment with required phone queue time and schedule adherence Ability to navigate multiple computer systems and tools simultaneously High degree of professionalism, integrity, and commitment to standards Qualifications Education Associates or better in Business Administration or a related field. Associates or better in Hospitality and Resort Management or related field. Experience Required Experience working in the travel industry, a call center environment, or a high-volume sales environment. Preferred Experience using travel booking platforms (e.g., GDS, vendor portals, online booking engines). Applicants must be authorized to work in the U.S. We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. #J-18808-Ljbffr JMS Technical Solutions