Front Desk Specialist I

Front Desk Specialist I

Provides office support to include a variety of clerical activities and uses outstanding customer service skills to greet and assist patients.

Classification: Non-Exempt

Reports To: Practice Manager

Essential Job Functions & Responsibilities

1. Welcome patients and visitors to the office by greeting in person and on the telephone; answers inquiries or refers questions to the appropriate staff member
2. Schedule appointments to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms
3. Responsible for obtaining patient demographics and verifying insurance information at each visit
4. Perform patient check in/out
5. Collect all insurance copays, balances and uninsured payments at the time of service
6. Maintain individual bank and prepare end of day report to management for balancing and sign off daily
7. Process payment plan agreements
8. Control all patient access beyond lobby
9. Maintain waiting room and front desk area in neat and orderly condition
10. Maintain knowledge of all health forms required for each visit and verification of storage in EMR
11. Provide positive customer relations in dealing with patients, families, providers, members of the healthcare team, and others
12. Regular & prompt attendance on agreed upon daily and weekly start and end time.
13. Assist with clinical inboxes as needed
14. Other duties as assigned

Education & Experience

Required

1. High school diploma or equivalent

Preferred

1. One year of customer service experience

Physical Demands & Work Environment Requirements This job will require exposure to patient elements. This role routinely uses standard office equipment. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. May work in a noisy or distracting environment. This job will require exposure to patient elements.

Expected Hours of Work The core hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. but can vary depending on location. This position may require some evening or weekend work depending on location.

Covid/Flu Considerations If requested by any patient, then staff is required to wear a surgical mask. Patients are strongly encouraged to wear a mask if they are experiencing any acute respiratory symptoms or have a fever.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change.

Austin Health Partners