Manager on Duty

Elite Sports Clubs

Brookfield, WI

Job Description
Job Description
Join our team if you love creating memorable experiences and being part of a vibrant community! At Elite Sports Clubs, we bring people together through fitness, sports, and fun across four Milwaukee-area locations. Our clubs are built around connection—where members of all ages can belong, grow, and feel their best. We offer great compensation, 401k, PTO, childcare, free membership, discounts on services, and more!
As the Manager on Duty, you'll be the superhero ensuring smooth operations and stellar service across all departments. From keeping our facilities sparkling clean to being the go-to problem solver for members and guests, you'll do it all with a smile on your face and a pep in your step.
Your mission, should you choose to accept it, includes:
Conducting hourly club walk-throughs to maintain tip-top cleanliness and functionality.
Being the friendly face at the front desk, providing info, solving problems, and answering questions like a pro.
Keeping things shipshape by identifying and submitting work orders daily.
Taking the lead on club radio calls, swooping in with solutions.
Mastering our club software systems so you can navigate them with ninja-like precision.
Educating team members and members alike on company policies and procedures.
Ensuring our team hits the mark on punctuality, dress code, friendliness, and cleanliness
Whether you're chatting with members, directing staff, or liaising with management, your communication skills should be top-notch.
When challenges arise, you're the one with the solutions. Quick thinking, resourcefulness, and a can-do attitude are essential traits for tackling any issue that comes your way.
From club software systems to radio communications, you should be comfortable using technology to streamline operations and provide top-notch service.
While you'll be in charge during your shifts, you're also part of a larger team. Collaboration, teamwork, and a willingness to pitch in wherever needed are crucial.
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Vacancy posted a month ago

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