Account Representative

Account Representative

CL&D, a division of ProMach, has an exciting opportunity for an Account Representative based in Oconomowoc, WI. This is a hybrid role, three days in the office and two days at home.

At CL&D, our Account Representatives help connect our customers with the internal teams responsible for bringing their packaging projects to life. In this role, you'll manage customer orders from initial entry through production, shipment, and invoicing. You'll keep customers informed, coordinate details across departments, and help ensure each order is completed accurately and on time.

What You'll Do

• Serve as the primary day-to-day contact for assigned customers, sales representatives, and internal teams
• Manage customer orders from receipt through production, shipment, and invoicing
• Review order details, including specifications, quantities, pricing, delivery schedules, artwork, and quality requirements
• Communicate proactively with customers regarding order status, production timelines, delivery schedules, and issue resolution
• Coordinate order changes and ensure updated information is communicated to all affected departments
• Partner with Prepress, Production, Scheduling, Quality, Shipping, and Purchasing to support accurate and timely order completion
• Maintain complete and accurate order records, purchase orders, shipping information, and customer communications in our business systems
• Resolve routine customer concerns and escalate complex or technical issues when appropriate
• Develop a working knowledge of CL&D's products, materials, printing processes, packaging requirements, and manufacturing capabilities
• Participate in pre-production and post-production meetings as needed and support continuous improvement efforts

Who You'll Work With

You'll collaborate closely with customers, sales representatives, and teams throughout CL&D, including Prepress, Production, Scheduling, Quality, Shipping, and Purchasing. You'll serve as an important link between our customers and manufacturing operations, helping everyone stay informed and aligned throughout the order process.

What We're Looking For

• Associate degree in Business, Communications, Graphic Arts, or a related field preferred
• At least two years of experience in customer service, account management, project coordination, or another customer-facing role
• Experience in manufacturing, printing, packaging, or a related industry is preferred
• Experience coordinating customer orders, projects, or production workflows is preferred
• Strong customer service, communication, and relationship-building skills
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Strong attention to detail and a commitment to accuracy
• Sound judgment and the ability to resolve issues or escalate them appropriately
• Ability to work both independently and collaboratively in a fast-paced manufacturing environment
• Proficiency with Microsoft Office and ERP or other business systems
• Basic mathematical skills, including working with dimensions, quantities, and pricing calculations

Travel Requirements

This position may require up to 10% travel between CL&D locations, including our Oconomowoc and Hartland facilities. A valid driver's license and an acceptable driving record are required.

What's in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits you are eligible on your first day of employment!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.