Veterinary Training Lead Onboarding & Client Care

Join a team at the intersection of exceptional veterinary care and social change. At the San Francisco SPCA, we believe every pet deserves compassionate, high-quality veterinary care—no matter their guardian’s financial situation. As a nonprofit, we break down barriers to care by offering financial assistance and individualized medical support to thousands of animals each year. Job Type Full-time Position Summary We’re looking for a Training Coordinator who is passionate about helping people grow while improving patient care and client experience. The Training Coordinator is an integral member of the team ensuring the development and growth of team members across departments. This role supports the Leadership team in providing a smooth and pleasant onboarding process while creating a culture focused on patient care and client experience. This position will require a flexible schedule including days, nights and weekends. Responsibilities Develop and deliver onboarding, hands‑on, and theoretical training programs across departments. Create and maintain training manuals, visual aids, checklists, progress reports, and knowledge checks. Partner with leaders to coordinate quarterly workshops and ensure development plans are in place for all staff. Mentor new hires and track training progress to drive continuous improvement. Collaborate with the Client Experience Manager to enhance the client journey across all touchpoints. Work with leadership to review and update training plans every six months for effectiveness and accuracy. Model and support a relationship‑centered approach to veterinary care. Qualifications RVT in good standing or equivalent experience required. Bachelor’s degree preferred. Minimum of two years mentoring or training in a high-volume, high-responsibility medical environment. Knowledge of OSHA, DEA, Waste Management, and AAHA standards. Bilingual in Spanish, Cantonese, and/or Mandarin preferred. Strong communication, coaching, and conflict resolution skills. Proficiency in MS Office, Outlook, Word, and Excel. Salary & Benefits The starting salary depends on the depth and breadth of experience. Expected range: $38–$44 per hour. Regular, full‑time positions are eligible for a benefits package including: Generous Paid Time Off and Holiday pay Medical, Dental & Vision insurance Life Insurance Long‑term Disability Insurance 401(k) with employer match Student debt relief program Pre‑tax Commuter Benefits Discounts on veterinary services and supplies Discounts on retail and pet supplies Bring your dog to work! EEO Statement The SF SPCA is an Equal Opportunity Employer. This job description reflects the assignment of essential functions and does not prescribe or restrict the tasks that may be assigned. The San Francisco SPCA is an at‑will employer and may conduct pre‑employment background checks and drug screening depending on the role. Salary Description $38–$44 per hour #J-18808-Ljbffr