Bilingual Customer Service Specialist

Job Description The individual selected for this role will be expected to work at Store #3840, located at 5600 Carrie Frost Drive, Stevens Point, WI 54482. This position is part‑time. Starting Pay: $18.00/hr or based on relevant experience. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, remain up‑to‑date with product features, and maintain the high quality and visual standards of the store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore requires a criminal background review to protect the safety of its customers, staff, employees, vendors, contractors, and the general public. Responsibilities Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and over the phone by determining needs and presenting appropriate products and services. Build productive trust relationships with wholesale and retail customers. Process sales transactions accurately and in compliance with policies and procedures. Follow and achieve sales goals on a monthly, quarterly, and yearly basis. Maintain precise work order files and formulas. Pull appropriate products from the sales floor or warehouse. Tint and mix products, as needed, to customer specifications. Stock shelves and set up displays. Clean store equipment. Load/unload delivery trucks. Assist in making deliveries, as needed. Maintain in‑stock and presentable condition of assigned areas. Remain knowledgeable on products offered and discuss available options. Comply with inventory control procedures. Suggest ways to improve sales. Minimum Requirements Must be at least eighteen (18) years of age. Must be legally authorized to work in the country of employment without needing sponsorship. Must be able to read, write, comprehend, and communicate in English. Must be able to read, write, comprehend, and communicate in Spanish. Must have a valid, unrestricted Driver’s License. Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion. Must be willing to work all scheduled hours, which may include evenings and weekends. If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal. If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position. Preferred Qualifications Have at least a high school diploma or GED. Have at least one (1) year of experience working in a delivery, retail, or customer service position. Have previous work experience selling paint and paint‑related products. Have previous work experience operating tinting and mixing equipment. Equal Employment Opportunity Sherwin‑Williams is a proud Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of protected veterans. Please be aware that Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information during the application process. #J-18808-Ljbffr