Workflow Specialist
NTT Data
Responsibilities include, but are not limited to:•Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.•Help provide technical assistance and support for Workflow Management Services•Monitor and support ticket workflows•Review, assign, reconcile and support the management of tickets throughout their lifecycle•Help coordinate with IT service providers and communicate outages and plans for recoveryPosition Requirements•High School or Bachelor's degree and one year of Help Desk or Customer Service experience.•One or more years of ticketing system use on a help desk, Remedy or ServiceNow System.(A+ or Sec+CE) PreferredSecurity Requirements:An Active TS/SCI with Polygraph clearance is requiredPosting Date:Department: -
Vacancy posted 4 days ago
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