MAWM Senior Application Support

Job Description:
MAWM Senior Application Support & Go-Live Lead (WMS / LMS)


The MAWM Senior Application Support & Go-Live Lead provides hands-on support during Manhattan Active Warehouse Management implementations, with a strong focus on go-live, hypercare, post-deployment stabilization, and configuration support. This role sits between implementation teams and operations, ensuring new distribution centers and enhancements are successfully deployed, stabilized, and adopted.


The role requires deep functional knowledge of MAWM and LMS, the ability to troubleshoot complex issues under go-live pressure, and hands-on configuration experience to resolve issues quickly. This is not an architecture role, but it is a senior execution and stabilization role critical to implementation success.

Key Responsibilities


Go-Live & Implementation Support

• Provide on-site or remote go-live and hypercare support for MAWM deployments and major enhancements.
• Act as a primary escalation point during cutover, go-live, and post-launch stabilization periods.
• Partner with implementation teams, warehouse leadership, and IT to quickly diagnose and resolve go-live issues impacting throughput, labor productivity, and service levels.
• Support cutover activities, including data validation, user readiness checks, wave execution, and labor activation.

MAWM & LMS Configuration Support

• Perform hands-on configuration within MAWM and Labor Management System (LMS), including:
  • Wave templates, picking/packing strategies, tasking rules
  • Labor standards, engineered labor, activity codes, indirect labor
  • User roles, permissions, and operational parameters
• Adjust configurations during go-live to correct operational gaps without escalation delays.
• Validate configuration changes through targeted testing before deployment to production.

Production & Post-Go-Live Support

• Lead L3 functional support for MAWM and LMS incidents, especially during early life support.
• Troubleshoot complex issues across:
  • Inbound, outbound, replenishment, inventory
  • Labor performance, incorrect standards, productivity reporting
  • System behavior vs. operational expectations
• Perform root cause analysis (RCA) and partner with Manhattan or internal dev teams when code fixes are required.
• Ensure system stability before handoff to steady-state support teams.

Integration & Execution Support

• Support and validate MAWM/LMS integrations with ERP, TMS, parcel systems, automation, and reporting systems.
• Monitor and troubleshoot interface failures during high-volume execution windows.
• Validate labor data flows and workforce metrics across systems.

Documentation & Knowledge Transfer

• Create and refine go-live runbooks, SOPs, and hypercare playbooks.
• Support knowledge transfer to operations and long-term support teams after stabilization.
• Capture lessons learned to improve future implementations.

Required Skills & Experience


Core Requirements

• 7+ years of WMS experience, with Manhattan Active Warehouse Management strongly preferred.
• Direct implementation go-live support experience (cutover, hypercare, stabilization).
• Hands-on MAWM configuration experience (not read-only or advisory).
• Strong LMS experience, including:
  • Labor standards
  • Engineered labor
  • Productivity reporting and troubleshooting
• Deep understanding of warehouse execution processes:
  • Receiving, putaway, picking, packing, shipping
  • Wave execution and task management
• Advanced troubleshooting and RCA abilities in high-pressure environments.

Technical & Functional Skills

• Experience supporting ERP WMS LMS integrations
• Strong understanding of operational impacts of configuration decisions
• Comfortable reviewing logs, transactions, and operational data to diagnose issues
• Ability to communicate clearly with warehouse leadership during critical incid