Lead Product Manager (Customer Rebate Automation)

Job Description

Title: Product Lead - Customer Rebate Automation

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Location: Raleigh, NC (Hybrid)

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Posiotion Type: Full Time

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Job Summary

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We are seeking an experienced Product Lead - Customer Rebate Automation to lead the transformation of customer rebate programs from manual, spreadsheet-driven processes into an integrated and automated platform.

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The ideal candidate will have strong experience in customer rebates, incentives, trade promotions, pricing, or revenue management , along with a solid understanding of enterprise systems, integrations, data governance, and financial controls.

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This role will own product strategy, roadmap, requirements, and delivery while partnering closely with Sales, Finance, Accounting, Credit, Merchandising, and Technology teams.

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Key Responsibilities

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• Define and execute the product strategy and roadmap for Customer Rebate Automation.
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• Lead automation across the rebate lifecycle, including customer enrollment, program assignment, eligibility, calculations, settlements, and reporting .
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• Translate complex business rules into clear, scalable product requirements and capabilities.
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• Define requirements around customer hierarchies, account relationships, eligibility rules, exceptions, payout controls, and financial reporting .
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• Drive integration strategy across rebate platforms, CRM, ERP, MDM, data, and payment platforms .
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• Partner with technology teams to deliver integrations involving Salesforce, Reltio MDM, Oracle Cloud ERP, Kafka, Snowflake, and payment platforms .
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• Establish strong data governance, auditability, operational processes, and financial controls .
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• Lead cross-functional teams and implementation partners through product delivery and adoption.
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• Identify and resolve process, data, and architecture gaps while driving measurable business outcomes.
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Required Qualifications

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• 8+ years of experience in Product Management, Enterprise Systems, Business Transformation, or Incentive Management.
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• Proven experience with customer rebate, incentive, loyalty, trade promotion, pricing, or revenue management initiatives.
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• Strong understanding of customer hierarchies, account structures, eligibility, settlements, and financial controls .
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• Experience translating complex business rules into scalable product requirements.
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• Hands-on experience with enterprise integrations involving Salesforce, Reltio MDM, Oracle Cloud ERP (GL/AP/AR), Kafka, Snowflake, and/or payment platforms .
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• Strong understanding of API, SFTP, batch, or event-driven integration patterns .
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• Proven ability to lead complex, cross-functional initiatives involving business and technology teams.
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• Strong communication, stakeholder management, and problem-solving skills.
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Preferred Qualifications

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• Experience in retail, wholesale distribution, automotive, manufacturing, consumer products, or B2B environments.
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• Experience with customer rebate SaaS applications.
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• Experience building customer-facing portals, dashboards, or self-service reporting .
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• Familiarity with modern cloud and event-driven architectures.
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