Field Service Technician

The Field Service Technician I is responsible for performing preventative maintenance, equipment startups, installation support, and mechanical and electrical troubleshooting on customer equipment within a designated product line. This position serves as the primary field resource for one specialized equipment area: Chillers, Temperature Control Units (TCUs), Material Handling Systems, or Granulators .

The technician is expected to independently diagnose and repair common equipment issues, perform equipment commissioning and startup activities, provide customer training, and deliver professional field service support while maintaining a strong commitment to safety, quality, and customer satisfaction.

Primary Product Specialization

The technician will develop proficiency and independent troubleshooting capability in one of the following equipment areas:

• Chillers
• Temperature Control Units (TCUs)
• Material Handling Systems
• Granulators

Essential Duties and Responsibilities

Equipment Startup and Commissioning

• Perform equipment installation verification and startup activities at customer facilities.
• Verify proper electrical connections, utility requirements, and mechanical installation prior to startup.
• Configure operational parameters and validate equipment performance.
• Complete startup documentation and commissioning reports.
• Train customer personnel on basic equipment operation, maintenance requirements, and safety practices.
• Identify and document installation deficiencies or conditions requiring corrective action.

Electrical and Mechanical Troubleshooting

• Troubleshoot electrical control systems, motors, sensors, relays, contactors, switches, heaters, pumps, and other equipment components.
• Diagnose mechanical issues involving pumps, motors, blowers, gearboxes, bearings, drives, conveyors, cutting systems, and material flow systems.
• Utilize electrical test equipment including multimeters and clamp meters.
• Interpret wiring diagrams, electrical schematics, piping diagrams, and equipment drawings.
• Identify root causes of equipment failures and implement corrective actions.
• Coordinate with technical support or senior technicians when advanced troubleshooting assistance is required.

Preventative Maintenance

• Perform scheduled preventative maintenance inspections and services.
• Inspect equipment for wear, damage, or developing reliability concerns.
• Replace wear components and perform mechanical adjustments as required.
• Verify proper equipment operation following maintenance activities.
• Provide recommendations for future repairs and equipment improvements.

Product-Specific Responsibilities

Chillers and TCUs

• Troubleshoot refrigeration, fluid circulation, heating, and cooling system issues.
• Verify operating temperatures, pressures, flow rates, and system performance.
• Inspect refrigeration and process water components.
• Diagnose electrical and control-related issues affecting system operation.

Material Handling Equipment

• Troubleshoot vacuum conveying systems, loaders, receivers, vacuum pumps, drying systems, and control systems.
• Diagnose material flow problems and component failures.
• Verify proper operation of conveying and drying processes.

Granulators

• Troubleshoot electrical and mechanical systems associated with granulators.
• Inspect cutting chambers, knives, screens, bearings, motors, drives, and safety interlocks.
• Perform knife and screen changeovers and operational adjustments.
• Diagnose production and equipment performance issues.

Customer Service and Technical Support

• Communicate equipment status, findings, and recommendations to customers.
• Provide professional service that promotes customer satisfaction and confidence.
• Support emergency service calls as assigned.
• Maintain positive relationships with customers and internal departments.
• Assist in identifying replacement part opportunities and service recommendations.

Documentation and Reporting

• Complete detailed and accurate service reports for every service call.
• Document troubleshooting activities, repairs performed, parts utilized, and startup results.
• Record operational readings and equipment performance data.
• Obtain customer signatures and ensure timely submission of all reports.
• Maintain expense reports, time records, and travel documentation.

Safety and Compliance

• Follow all company and customer safety requirements.
• Conduct job hazard assessments before beginning work.
• Follow Lockout/Tagout (LOTO) procedures during service activities.
• Utilize required PPE.
• Maintain safe work practices around industrial equipment and energized systems.
• Operate company vehicles safely and responsibly