UX Researcher

UX Researcher

Our client, in the financial services industry, is looking for a UX Researcher to join their team!

Job Title: UX Researcher

Location: Hybrid in downtown Dallas, TX - flexibility for fully remote

Pay Range: $60-65/hour W2 (W2 only) - open to US Citizens and Green Card holders

Role Overview

The UX Researcher will lead research initiatives for complex, data-intensive digital experiences. This role drives evidence-based design decisions through both qualitative and quantitative research methods, translating findings into actionable design principles and business recommendations. The researcher will map complex organizational workflows, document user cohorts and personas, and ensure research insights directly influence product strategy and design solutions.

Scope of Work

Primary Responsibilities:

• Plan and conduct qualitative research including usability testing, user interviews, ethnographic studies, and testing script development
• Design and execute quantitative research including surveys, analytics analysis, and A/B testing
• Map organizational workflows and complex system relationships in highly governed environments
• Develop and document accurate user cohorts, personas, use cases, and journey maps representative of diverse user types
• Translate research findings into clear, evidence-based design principles and actionable business recommendations
• Present research findings and defend methodologies to stakeholder audiences, including those who may challenge findings, as well as for executive audiences
• Conduct workflow analysis and task analysis for multi-layer business processes
• Execute information architecture research methods including card sorting, tree testing, and findability studies
• Work independently to recruit participants, conduct research, and synthesize findings
• Partner with UX team members to ensure research insights inform design decisions throughout the product lifecycle

Sprint-Level Activities:

• Participate in PI planning sessions and sprint planning
• Conduct research activities aligned with sprint goals and product priorities
• Provide research insights during bi-weekly design reviews
• Collaborate with UX designers and product teams on research integration
• Support rapid, lightweight research needs as they emerge during sprints

Key Deliverables:

Quarterly (PI-aligned):

• Research roadmap aligned with product PI objectives
• Comprehensive user research reports with actionable recommendations
• Updated personas, user cohorts, and journey maps
• Quarterly research synthesis presentations to stakeholders
• Research success metrics reports demonstrating impact on product decisions

Sprint-level:

• Usability testing reports and findings
• Research insights and recommendations for active design work
• Participant recruitment and scheduling for upcoming research activities
• Synthesis documentation from qualitative research sessions
• Analytics reports and quantitative data analysis

As Needed:

• Testing scripts and research protocols
• Survey instruments and questionnaires
• Workflow maps and task analysis documentation
• Research methodology recommendations for new initiatives
• Stakeholder education materials on research processes and findings

Required Qualifications

Experience Requirements:

• 5+ years conducting UX research with both qualitative and quantitative methods
• Proven experience researching complex systems, workflows, and B2B or technical tools (not just consumer applications)
• Experience working in agile environments with iterative research approaches
• Track record of presenting research findings to stakeholders and defending methodologies
• Demonstrated ability to work independently with minimal hand-holding
• Experience mapping complex organizational structures and workflows

Core Competencies:

• Qualitative research methods: Usability testing, interviews, ethnographic studies
• Quantitative research methods: Surveys, analytics, A/B testing
• Workflow and task analysis expertise
• Information architecture research methods (card sorting, tree testing, findability studies)
• Stakeholder communication and presentation skills
• Independent execution: Participant recruitment, research facilitation, and synthesis
• Translation of research into design principles and business recommendations

Nice-to-Have:

• Experience in financial services or highly regulated industries
• Familiarity with accessibility research and inclusive design practices
• Experience with advanced analytics tools and platforms

Success Metrics:

• Number of research studies completed per quarter
• Research findings adoption rate by design and product teams
• Stakeholder satisfaction with research quality and actionability
• Measurable product improvements tied to research recommendations:
• User satisfaction score increases
• Time-on-task reductions
• Timeliness of research deliverables (95%+ on-time delivery)
• Product team partnership effectiveness rating
• Research artifact quality scores from peer reviews