Service Coordinator

Job Description

Job Description

Our client is seeking a highly organized and proactive Service Coordinator to join our their team. This position serves as the hub of the service department; coordinating communication between customers, technicians, and the office to keep daily operations running smoothly.

• The ideal candidate will thrive in a fast-paced environment, enjoy solving scheduling challenges, and will confidently manage multiple priorities.
• Success in this role comes from thinking ahead - planning efficient technician routes, prioritizing service calls, and adapting quickly as schedules change throughout the day.

This is an on-site, temporary to hire role that offers $19 - $21/hr.

Key Responsibilities:

• Schedule and coordinate service appointments based on customer needs, technician availability and experience, job urgency, and geographic efficiency.
• Review open work orders to proactively plan technician routes and maximize productivity.
• Adjust schedules throughout the day to accommodate emergencies, delays, and changing priorities.
• Create, update, and close work orders while maintaining accurate documentation.
• Communicate regularly with technicians regarding schedules, parts, and job updates.
• Serve as the primary point of contact for customers, providing updates and resolving concerns professionally.
• Coordinate the ordering and tracking of parts and supplies.
• Maintain accurate customer records and support the overall efficiency of the service department.

Required Skills and Qualifications:

• 2+ years of customer service, dispatch, logistics, or service coordination experience.
• Experience with technician scheduling and route planning.
• Experience using QuickBooks and/or Square, CRM software, Microsoft Teams, and standard office applications.
• Geographic knowledge of the local service area is an asset but not required. The ability to learn the service territory and develop efficient technician routes is essential.
• Excellent organizational, time-management, and prioritization skills.
• Ability to manage multiple tasks and remain calm in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to customer service.

If you are someone that enjoys a fast-paced work day where your expertise and skills create order by efficient planning, and thinking a head to deliver exceptional service then we encourage you to apply today!