Patient Navigator

Job Description

Job Description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility , the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the  culture of excellence we foster across our organization.   We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including  Reproductive Science Center of the San Francisco Bay Area —we combine clinical expertise, scientific innovation, and compassionate care.  The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for a Patient Navigator to join our team at  Reproductive Science Center of the San Francisco Bay Area in Menlo Park, California.

• Schedule:  Monday through Friday, 8:30 AM to 5:00 PM, one weekend per month and two to three holidays per year
• Compensation: $35 to $43 per hour (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

At US Fertility, collaboration is fundamental to how we work.  There is undeniable strength in numbers—and support is always within reach.  Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the  Patient Navigator will:

• Meet with established patients and assists with coordination of pretreatment requirements in conjunction with physician orders
• Provide patient education regarding clarification of physician instructions, medication instruction, and anticipatory guidance under the supervision of the RN
• Establish a compassionate environment by providing excellent customer service, anticipating anxieties, answering questions, providing support
• Assure quality care by adhering to Practice standards; follows clinical operations policies and procedures, as well as standards of care set by the state and other governing agency regulations
• Documents patient care services by charting in patient and department records including the electronic medical record (EMR)
• Utilize the computer in entering labs and printing labels
• Maintain safe and clean working environment by complying with procedures, rules, and regulations, and calling for assistance from other health care support if needed
• Scan forms, records, and other information as needed into the EMR
• Be responsible for generating and maintaining patient pretreatment requirements in conjunction with clinical protocols
• Communicate with financial coordinator to ensure authorizations obtained prior to starting treatment; Assist with completing and routing needed insurance forms (i.e., insurance questionnaires); Send results to financial coordinator and/or insurance plan as needed
• Utilize scheduling system for purposes of managing the primary physician’s schedule and scheduling patients for the primary physician
• Communicate problems to the primary clinical team, i.e. pretreatment or financial concerns
• Review patient records for completion of prescreening inclusive of medical history, appropriate laboratory work, and informed consent
• Check that consents are current and entered into the EMR; Inform patient/couple of consents needing to be updated
• Assist in obtaining authorizations for medications; Communicates with insurance plans and pharmacies to ensure patient able to obtain medications in timely manner
• Document laboratory results in the EMR checklists after review the by RN and/or physician
• Document delivery data in the EMR; Review lists for team’s patients needing delivery data entry and notifies RN/assists RN with collection
• Prepare patient information packets, as needed
• Assist team with correspondence and other administrative tasks, as needed
• Contribute to the upkeep of office equipment and daily “operational” functions within the office. (i.e. fax, printer, mail, filing, coping)

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• High school diploma required; 1 year experience in medical or healthcare setting (women’s health experience a plus)
• Medical or clinical training (MA, LVN) preferred. If LVN, current state LVN license without limitations required
• Patient Navigator with MA or LPN responsibilities: Current CPR certification or CPR Certification acquired within 1 month of employment
• Ability to access, input, and retrieve information from a computer
• Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.)
• Ability to demonstrate good judgment, critical thinking, and problem solving abilities
• Ability to function as a member of a multi-disciplinary healthcare team
• Ability to communicate accurately and concisely
• Excellent interpersonal skills and patient orientation
• Ability to work independently to manage a caseload of patients

What We Offer

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs 

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs 

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential  to fulfilling our mission of expanding patient access to the highest standards of fertility care.  We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. 

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities  at locations throughout the United States.  We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.