Intake and Scheduling Specialist Home Care

Intake and Scheduling Specialist Home Care

Human Touch Home Care is looking for a qualified Intake and Scheduling Specialist to join our team at our DC office.

Responsibilities

• Perform authorization, intake duties, insurance verification and eligibility.
• Answer client inquires, take referrals, and help schedule home care services.
• Assist in managing medical records.
• Facilitate the communication functions of the business office.
• Provide clerical support, and excellent customer service.
• Adhere to all policies and procedures of the company.
• Enter new patients in scheduling system and updates to patient information as they occur.
• Communicate with clinicians regarding admissions, hospitalizations, discharges expiration and occurrences.
• Assists in managing clients including staffing, scheduling, operations and administration.
• Performs other duties as assigned to meet the goals and objectives of our home care operations.
• Track and maintain records for Authorization department
• Sort and process incoming reports before putting data into processing software
• Verify accuracy of data before transcribing
• Scan documents and saved in database to keep records of essential organizational information
• Respond to employee questions and requests for information in a timely and knowledgeable fashion
• Proved successful working within tight deadlines and fast-paced atmosphere
• Carried out day-to-day duties accurately and efficiently
• Obtain and log accurate patient insurance and demographic information
• Triage unscheduled and emergency with authorization department
• Prepare emails to distribute denial letters to medical personnel notating to perform END, POC/Perform DFA
• Enter scheduled appointments for clinicians to provide ongoing homecare healthcare services
• Manage payroll data entry and processing for approximately 23 clinicians as well as comply with predetermined company guidelines.
• Maintain accuracy, completeness and security for medical records and health information.
• Prepare a variety of different written communications, reports and documents.
• Communicate effectively with staff and clients demonstrating respect, friendliness and willingness to help wherever needed
• Other duties as assigned
• Identify and verify insurance coverage of home health care services
• Obtains and documents prior authorization for home care services from insurance providers
• Maintains liaison with hospital and insurance personnel, providing information and education on organization services, coverage issues and related areas
• Collect and maintain statistical data on all referral and submits them regularly as required
• Attends meetings and participates on committees as required.
• Performs other duties as assigned

Qualifications

• High School degree/GED required. AA or BA/BS in related field is desirable.
• Must have a minimum of 2 years of experience, preferably with at least 1 in home health or home care nursing.
• Must have Authorization, intake, medical records, and excellent computer skills, with Knowledge of Microsoft Windows OS, MS Office, Word, Excel and knowledge of medical terminology.
• Must have a strong understanding of HMO, Medicaid, and Medicare Payors.
• Must have the ability to Multi-task in fast-paced environment.
• Must have excellent interpersonal and organizational skills.
• Able to work in group and independent environment

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Sick time
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Intake and Scheduling Specialist: 1 year (Preferred)
• Home Health Care: 1 year (Preferred)

Note - This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor. Job duties may also be adjusted based on organizational and industry needs.