Valet Manager

Senior Account Manager

Clayton Valet is looking for a seasoned Account Manager to join our growing leadership team. This critical role is responsible for managing client relations, hiring and scheduling employees, maximizing safety directives, and coaching team members located at our healthcare and condo locations. This person will foster relationships with our account representatives, meet contracted staffing budgets, and ensure top-tier customer service is provided on a consistent basis. Previous management experience is a requirement.

Compensation/Benefits:

• $60k starting salary
• Health/Vision/Dental/Life Insurance - available after waiting period
• 401(k) 4% Match - available after 3 months of employment
• Paid Time Off - available at hire
• Earned Wage Access available
• Bonus opportunities
• Company phone
• Weekly pay

Shifts:

• Full-time
• Primarily days and evenings
• Must be available for occasional weekends

Primary Job Responsibilities:

• Gain expert knowledge of company policies, valet procedures, guidelines, etc. via the company handbook and management playbook
• Ensure that all assigned accounts are performing at an optimal level
• Build and maintain positive relationships with clients, contract holders, and staff
• Schedule employees, or work with Supervisors and Leads in scheduling of employees, to ensure maximum staffing budgets are met
• Ensure all accounts have the proper equipment, in working order, along with any supplies needed to run efficiently
• Ensure all Account Information Sheets remain accurate and accessible to staff
• Ensure all required daily reporting is completed, timely and accurately
• Strategically organize traffic flow and set up overflow parking arrangements, as needed
• Respond to phone calls, emails and text messages in a timely manner
• Successfully delegate tasks to Supervisors, Leads, and employees
• Monitor, edit and approve accurate timesheets, weekly, for purposes of payroll and billing
• Ensure all incidents are kept to an absolute minimum, properly documented, investigated, and resolved in the utmost professional and timely manner
• Ensure each new employee receives proper training and it is documented appropriately
• Provide monthly progress updates to clients
• May be required to lift up to 30lbs
• Monitor and manage employees' hours to ensure overtime is kept to a minimum
• Ensure parking garage equipment is operating efficiently and order repairs, as needed
• Document employee coaching sessions, disciplinary actions and separations with the company
• Attend and participate in weekly management meetings
• Employ conflict resolution strategies, as needed, to maintain positive relationships between staff, management and clients
• Ensure a minimum of 3 Safety Checks per week are completed
• Ensure Quality Checks are performed regularly

Requirements:

• Proven account management or other relevant experience
• Must pass criminal background check and drug screening
• Must have a clean driving record within the last three years
• Must have a valid driver's license
• Ability and willingness to commute to assigned locations
• Able to operate a manual transmission - preferred
• Experience in delivering client-focused solutions based on customer needs
• Excellent verbal and written communication skills
• Excellent listening, negotiation, and presentation skills
• Must be proficient in English, both verbally and in writing
• Strong background in computers and programs such as Microsoft Office Suite, Google Docs, and Google Sheets
• Natural relationship builder with integrity, reliability, and maturity
• Consistently display safe driving practices and a complete understanding of vehicle basics
• Excellent time and project management skills
• Ability to prioritize among completing tasks
• Keen attention to detail and adherence to deadlines