General Manager

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. What Will Your Job Look Like? The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements. This position is contingent on award of Marin County Transit contract. Location: San Rafael, CA What you’ll do: Contract oversight and facilitation of client needs with anticipation of growth Identify potential risk and develop resolution processes Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness Development of or oversight of documentation or work plans as required or needed Employee training and development Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner Act in a consultative manner, developing and presenting annual plan reviews Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry Maintain a “Safety First” attitude with client and personnel Good understanding or local climate needs and issues pertaining to the passenger transportation industry Thorough understanding of ridership policies to ensure smooth transportation services Capability of addressing any questions / concerns regarding site transit program Maintain all employee and vehicle files in accordance with FTA and DOT guidelines Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each Monitor performance of direct reports and provide coaching and guidance Oversight of Federally mandated Drug and Alcohol program Perform additional duties as assigned or required What you’ll need: Experience, Education & Certifications: High school diploma or G.E.D 3-5 years of experience managing a ParaTransit location, similar size (small to med) 3+ years of experience in management Prior contract and/or project management experience Experience monitoring the delivery of contractual services Must possess a valid current driver’s license Skills: Must possess excellent interpersonal skills and ability to work with a variety of people and job positions Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines Ability to acquire in-depth knowledge of computerized transit routing systems Data analysis Exceptional interpretation and problem solving skills Ability to schedule, organize and prioritize multiple tasks Understanding of budget and cost analysis Moderate to advanced computer skills Ability working with data reporting and analytics Knowledge of ADA, DOT, FTA regulations Ability to establish key processes and procedures Ability to maintain high level of confidentiality Even better if you have... Experience managing union staff preferred CDL Class B preferred What’s in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Min Salary: $76,960/annually Max Salary: $125,000/annually This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. #MTMTransit About Us As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. Your Potential. Our Mission. At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. Don't see your dream job listed? No problem! Introduce yourself by completing this form with your contact information and resume. We’ll keep your details on hand and reach out if a great opportunity opens up that matches your experience. Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible. Transit Trailblazer Maintenance Tech. Apprenticeships Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Ed Reimbursement Safely Connecting Communities At MTM Transit, every trip reflects our promise: safe, reliable, and exceptional service that drives independence and access.