Restaurant General Manager

Job Details Job Location: 003753 - West Berlin - West Berlin, NJ 08091 Position Type: Restaurant General Manager Salary Range: $50,000.00 - $70,000.00 per year Basic Purpose and Objectives of the Position The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include: Driving excellence in customer service Maintaining company standards in product and facility specifications Supervising food handling procedures and operational processes Exercising financial control to meet the restaurant profit margin targets Selecting, training, developing and motivating employees The RGM directly performs hands‑on operational work (as necessary) to train employees, respond to customer service needs or otherwise role‑model appropriate skills and behavior in the restaurant. Principle Accountabilities Customer Satisfaction / Product Quality Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards. Drives customer‑focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards. Tracks, analyzes and resolves sources of customer complaints. Ensures that food safety standards are met. Financial Develops and drives restaurant annual operating plan. Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets. Trains and mentors subordinates on financial analyses and profitability tips for the restaurant. Develops store CAPEX requests and is the principal interface with all vendors. Operations Ensures that facilities and equipment are maintained to Company standards. Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards. Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals. Oversees development and revision of weekly management and crew schedules. Human Resources Directs all restaurant level HR activity including crew hiring, Learning Zone planning, performance management, compensation, employee relations up to termination. Provides hands‑on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher responsibilities. Develops and monitors staffing plans and directs crew sourcing activities. Manages the work environment on all shifts to ensure fair and equitable employee treatment and adherence to all Company, state and federal workplace regulations. Success Measures Achievement of restaurant annual operating plan Margin improvement over previous year sales growth Weekly/period restaurant performance in sales, labor, ICOS and controllables PRC results and OSAT scores Learning Zone certification levels, crew turnover and staffing levels Qualifications Knowledge and Skill Requirements Deliver excellence in customer service, ensuring quality products and service, maintaining high standards, and consistently improving the customer experience. Team leadership: supervise others, coordinate work, delegate tasks, provide clear direction, coach staff, and maintain a motivating vision. Business savvy: identify problems quickly, develop and implement solutions, analyze financial data, and use business tools to achieve margin targets. Team development: identify staff development needs, provide resources, and give timely feedback and assessment. Restaurant operations: technically proficient in all aspects of food preparation, production, delivery, food safety procedures and company product standards. Educational Attainment / Experience Requirements High school diploma or GED. Supervisory experience in a food service or retail environment. Demonstrated ability to maintain financial controls, coach, train hourly employees, and drive customer satisfaction, financial performance, and employee satisfaction. Pay and Benefits Salary: $55,000 to $70,000 per year. PTO: 4.0 hours per pay period (13 days per year); after five years, 5.54 hours per pay period (18 days per year). Eligible for medical, dental and health insurance. Short‑term and long‑term disability after 90 days of employment. Eligible for period bonus if store achieves desired goals. Disclaimer The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development). #J-18808-Ljbffr