Intake Coordinator

We Are Local InfusionLocal Infusion is the fastest growing infusion provider in the United States, with a mission to transform the specialty infusion industry, because patients deserve better. By providing both exceptional, patient-centered care and the proprietary, AI-driven technology powering it, Local Infusion accelerates access, simplifies workflows, and improves outcomes for everyone in the infusion journey — from patients and clinicians to health plans, health systems, employers, and pharma. Clinicians can spend less time on paperwork and more time with patients, bringing comfort, connection, and community back to healthcare. With Local Infusion, every patient and every care team is fully supported, every step of the way.The RoleWe're looking for an Insurance & Intake Coordinator -- an "Infusion Guide" -- who is passionate about raising the bar in infusion therapy care.The Infusion Guide will contribute to the company's growth through detailed referral and intake coordination along with excellent customer and physician customer service. The Infusion Guide will make sure our patients receive the highest level of care possible in infusion therapy.This is a Full-Time position that will be located onsite. This role will be primarily based in Harrisonburg, VA and work M-F, 8:00 - 4:30pm. The ideal candidate will have prior experience reading medical charts and working on insurance pre-authorizations. The Infusion Guide role is perfect for those wishing to remain at the forefront of healthcare innovation, while having predictable hours, autonomy, and a manageable workload.Salary starting at $25/hr + quarterly bonus based on metrics & full benefitsIn This Role, You WillHandle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigationLiaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patientsCommunicate referral process and status to patients in a customer-centric wayOpenly communicate with referring/prescribing providersAssist in maintaining medical inventory and office suppliesDedicated 6 week training plan to help you succeed in your roleHere's What We're Looking ForPassion for Patient Care, and Delivering Exceptional Patient ExperiencesHealth Care Experience RequiredPrior Experience in Infusion is PreferredInsurance Prior Authorization ExperienceMedical Terminology ExperienceOverall Medical Insurance ExperienceAbility to quickly grasp new appsExperience and strong familiarity utilizing Electronic Health Records (EHR) systemsThe Local Infusion WayLocal Infusion is a respectful upbeat team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies.As part of our team, full-time employees get:Medical, dental, and vision insurance through our employer planShort and long-term disability coverage401(k) — as an early-stage startup, and we match!15 Days PTO — and we want you to take it!Competitive paid parental leave and flexible return to work policy.We invest in your career. Our company is growing quickly, and we'll give you the opportunity to do the same. You'll have access to a number of professional development opportunities so that you can keep up with the company's evolving needs and grow your career along the way.We don't discriminate—Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.All Intake Coordinator's must provide documentation of a negative TB test (within the last two years), and a current BLS certification. Hepatitis B and influenza vaccination records are also requested as part of the onboarding process.