Depot Service Technician

Depot Service Technician

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.

Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

POSITION SUMMARY The Depot Service Technician will test, diagnose, and repair computer printers and other electronic equipment. Coordinate toner/consumable replenishment for Managed print and provide technical phone support on a wide variety of printers/copiers/electro-mechanical devices. ESSENTIAL RESPONSIBILITIES

• Provide technical phone support to field service technicians and customers
• Coordinate toner/consumable replenishment
• Test, diagnose, and repair/refurbish printers/copiers/electro-mechanical devices
• Complete necessary paperwork for equipment/parts being repaired/shipped
• Earn manufacture product certification through training as assigned
• Work in a team environment, and across departments
• Other duties as assigned

REQUIREMENTS

• Education/Experience Requirements: Associates degree or equivalent from a two-year college or technical school, OR minimum one year of experience in the field of computer printer/copier repair, OR equivalent combination of education and experience
• Basic knowledge of Windows operating systems/Microsoft Office
• Ability to Multitask
• Strong written and verbal communication skills
• Strong electronic and mechanical ability
• Effective organizational skills
• Able to earn manufacture product certification through training as assigned
• Ability to work in a team environment, and across departments
• Regular and consistent attendance

PHYSICAL / MENTAL REQUIREMENTS

• Sit frequently at a desk
• Frequent fine hand and finger movements (keyboard, writing, mouse movement)
• Continual close visual acuity for reading
• Hearing and Speaking for communication within and outside of company.
• May be required to lift/push/pull up to 50 pounds for set up/movement of office equipment
• Mental Requirements must be able to consistently: Learn new tasks, Remember Processes, Maintain focus, Complete tasks independently, Make timely decisions in the context of a workflow, Ability to communicate effectively, Able to adhere to process protocol in a timely manner

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: Secur-Serv Drug & Alcohol Use Policy