Senior Field Service Technician

Senior Field Service Technician

Travel Opportunity | Hands-On Technical Role | Career Growth

Are you a skilled technician who enjoys solving complex problems, working independently, and making a direct impact for customers? We're looking for a Senior Field Service Technician to support critical equipment and systems at customer sites while delivering exceptional service and technical expertise.

In this role, you'll troubleshoot, maintain, and repair mechanical, electrical, and diesel-powered systems, helping customers keep operations running safely and efficiently. If you thrive in the field, enjoy variety in your day, and take pride in being the person who gets things working again, we'd love to hear from you.

Why This Role Is Different

• Diverse work supporting multiple customers, locations, and systems
• Opportunity to work independently while being backed by an experienced team
• Exposure to mechanical, electrical, diesel, and industrial process systems
• Significant customer interaction and problem-solving responsibility
• Clear path for professional growth and skill development

What You'll Be Doing

• Perform field service work safely and efficiently at customer locations
• Troubleshoot and diagnose mechanical, electrical, and diesel equipment issues
• Complete preventive maintenance and repair activities
• Manage parts inventory and equipment readiness
• Identify and proactively address potential safety concerns involving company and customer-owned equipment
• Provide technical support and recommendations to customers
• Document service work, findings, and corrective actions
• Utilize critical thinking and troubleshooting skills to resolve equipment and operational challenges
• Communicate technical information clearly to customers and internal teams
• Work independently with minimal supervision while collaborating effectively with team members

Where You'll Make an Impact

You'll serve as the face of our organization in the field, helping customers maintain critical equipment and operations. Your technical expertise, customer service mindset, and ability to solve problems quickly will directly contribute to customer success and satisfaction.

What We're Looking For

Required Qualifications

• High School Diploma or equivalent
• Ability to obtain a CDL Class A or B with applicable endorsements
• Ability to obtain a DOT Medical Card
• Ability to obtain customer-required clearances such as TWIC, DISA, and others as needed
• Clean driving record
• Experience working directly with customers
• Experience using Microsoft Office and smart devices
• Strong troubleshooting and problem-solving abilities
• Ability to work independently and make sound decisions in the field

Preferred Qualifications

• 2-5 years of technical field service, industrial maintenance, or commercial process water experience
• Industry-specific certifications or licenses
• Experience with mechanical, electrical, diesel, or fusion equipment and systems

Travel Requirements

• Travel required
• Approximately 20% to 80% travel, depending on business unit and location
• Overnight travel may be required

What We Offer

• Competitive pay at $30/hour, based on experience
• 20 days PTO to start + paid holidays
• Day one medical, dental, and vision coverage
• Generous retirement savings plan with company contribution
• Paid parental leave
• Tuition reimbursement
• Career progression and skill development
• Wellness programs and employee discounts
• Recognition and reward programs

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!