Customer Service Representative

Customer Service Representative

Join Hoshizaki America Inc., – Engineering Excellence, Powered by People

At Hoshizaki, our people drive our success, and our core values of Transparency, Compliance, Trust, and Collaboration (TCTC) shape a culture of teamwork, learning, and growth. Headquartered in Peachtree City, GA, with a facility in Griffin, GA, we manufacture high-quality commercial foodservice equipment including ice machines, refrigerators, freezers, prep tables, and display cases. With more than 400 "Georgia Made" products and a strong focus on innovation, sustainability, and ENERGY STAR® performance, our equipment is trusted globally for its reliability and long-term value.

Role Overview

The Customer Service Representative is responsible for providing exceptional customer support by accurately processing orders, resolving issues, and ensuring timely delivery. This role serves as a key connection between customers and internal teams, helping ensure customer needs are addressed efficiently and effectively. Success in this position directly impacts customer satisfaction, order accuracy, and overall customer relationships.

Location: 40 Kenwood Cir #2, Franklin, MA 02038

Schedule: Full-time Monday-Friday

Department: Customer Support

Responsibilities & Key Performance Indicators

Accurately process customer orders and maintain fewer than 2 order entry errors per month.

Respond to customer inquiries, resolve issues, and provide timely solutions to maintain strong customer relationships.

Monitor order status and coordinate with internal departments to ensure orders are processed and delivered on time.

Process customer concessions, rebates, credits, charge corrections, and product returns accurately and efficiently.

Meet or exceed the annual NPS target by delivering consistent, responsive, and customer-focused service.

Qualifications

High School Diploma or equivalent.

2+ years of customer service experience.

Strong verbal and written communication skills.

Strong problem-solving, interpersonal, organizational, and attention-to-detail skills.

Proficiency with CRM systems and Microsoft Office

Preferred Qualifications

Manufacturing/product knowledge is a plus.

Why You'll Love Working Here

We strive to be a great place to work and easy to do business with—join Hoshizaki America to grow your skills, contribute to trusted products, delight customers, and enjoy excellent benefits.

Salary & Benefits

The salary range for this position is $[24.00]– $[28.00] per hour, plus eligibility for a bonus opportunity with annual payouts distributed in [installments]. This range is a good faith estimate of what Hoshizaki America expects to pay for this position. Actual compensation may vary based on experience, education, skills, and internal equity. Benefits include [childcare incentives, affordable medical, dental, and vision insurance, life, accident, and disability coverage, a Flexible Spending Account (FSA), a 401(k) plan with company match, paid time off and company holidays, tuition reimbursement and career growth opportunities, safe, climate-controlled workplaces, uniforms provided with meal subsidies, and employee discounts and wellness programs].

This job description outlines the general nature of the role and is not a comprehensive list of duties or requirements. Hoshizaki America reserves the right to modify it at any time.

Relocation assistance and employment-based visa sponsorship are [not available for this position]. Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Applicants requiring reasonable accommodation during the application or interview process should contact Hoshizaki America directly.

Hoshizaki America does not accept unsolicited resumes from recruiters, staffing agencies, or search firms. Any resumes submitted without a signed Recruitment Fee Agreement will be considered the property of Hoshizaki America, and the company reserves the right to hire such candidates without any obligation to the submitting agency.

Hoshizaki America is an Equal Opportunity Employer committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law.