Customer Service Representative

Customer Service Representative

Precision Aviation Group (PAG) is a leading provider of products and value-added services to the aerospace and defense industries worldwide. With 850,000-square-feet sales and services facilities in the United States, Canada, Australia, Singapore, Brazil PAG has over 25 locations and customer-focused business model serve aviation customers through Supply Chain and Inventory Supported Maintenance, Repair and Overhaul (ISMRO) services.

We currently have a position open for a Customer Service Representative for Aviation Welding Technologies, LLC in Uxbridge, MA

Essential Job Functions:

• Functions as primary focal point of contact for assigned customer related inquiries and represents the customer within the facility.
• Performs customer requirements review of all assigned orders to ensure that the orders are processed and entered per negotiated requirements.
• Coordinates demand scheduling and alignment with Production Management.
• Develops extensive and detailed quotes based on inspection details.
• Manages customer database and maintains all records for the account.
• Ensures that the company and customers' requirements are both being fulfilled as relating to timing, price and satisfaction.
• Review compliance with all export control regulations.
• Provides continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers' needs.
• Evaluates and coordinates product exchange applicability (MRO Exchange programs) with Materials and Purchasing.
• Confers with production, shipping, warehouse or common carrier personnel to expedite or trace shipments
• Ability to interact with individuals at all organizational levels; conducts self in polite and professional manner.
• Demonstrates a motivation to provide fast, accurate and complete customer service at all times to all customers, employees and management.
• Uses resources effectively to generate solutions; takes initiative when resolving problems.
• Ability to communicate with technical and non-technical personnel.

• Ability to work overtime, shift/weekends when needed.

Working Conditions

• Physical Demands: Requires sitting or standing for extended periods, frequent walking, bending, and reaching. Occasional squatting, lifting, carrying, pushing, or pulling up to 20 pounds. Repetitive hand movement, eye-hand coordination, and manual dexterity required. Corrected vision and hearing to normal range necessary.

Work Location: Aviation Welding Technologies, LLC Uxbridge, MA

Education/Training:

• High school diploma required; a college degree in a business-related field is preferred.

Experience: At least 1 year of customer service experience. Experience working in the aviation industry or manufacturing environment preferred.

We offer competitive pay and a wide variety of benefits. Full time associates qualify for health benefits the first of the month following 30 days' employment. Options include 4 medical plans, 2 dental plans, vision, base life (company paid), voluntary life, short and long-term disability, flex spending accounts, and telemedicine. Other benefits include vacation and PTO time accrued with each pay cycle with a vacation carryover/payout option at year end, 9 paid holidays, 401k with company match contributions.

AA/EOE/M/F/D/V

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.