Inside Sales Representative

Job Description

Job Description

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers, laser systems and laser technology. Headquartered in Marlborough, Mass., IPG has more than 4,800 employees in more than 30 locations worldwide.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent in an engaged and thriving workforce that drives a sustainable future for our company and society. Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

JOB SUMMARY:

IPG Photonics is seeking a driven and proactive Inside Sales Representative to support and accelerate the growth of our innovative LightWELD product line-a hand-held laser welder that is transforming traditional welding markets. In this role, you will be responsible for engaging with customers and distributors, managing the LightWELD Mobile Demonstration Program, and coordinating across departments to ensure seamless execution of demonstrations. This position is an excellent opportunity for a motivated sales professional to make a significant impact within a fast-growing, disruptive technology segment and to advance their career with a high-performance team.

JOB FUNCTIONS:

Duties/Responsibilities:

• Lead Sales Qualification: Qualify and engage in inbound leads generated from marketing efforts, tradeshows, product demonstrations, and events.
• Demonstration Management: Oversee the technical, logistical, and marketing aspects of demonstration events for both current and prospective customers.
• Cross-Functional Collaboration: Serve as the main point of contact between Direct Sales, Applications Engineering, and channel partners to ensure effective execution of the demonstration schedule, marketing campaigns, tradeshows, and other lead-generating activities.
• Customer & Partner Support: Work closely with customers and channel partners to ensure IPG’s full support; identify and implement improvements as needed.
• Sales Development: Partner with the Marketing team to design and execute campaigns that generate leads and drive opportunities with potential customers.
• Appointment Coordination: Collaborate with the Sales team to efficiently schedule appointments, maintain accurate records, and follow up with customers to ensure seamless communication.
• Customer Service: Provide exceptional service by promptly and professionally addressing customer inquiries.
• Interdepartmental Coordination: Work with other departments to ensure all customer needs are met.
• Product Presentations: Conduct compelling product demonstrations and presentations for customers to drive engagement and sales.
• Outbound Prospecting: Engage strategic markets and new accounts through a mix of email campaigns and cold calling.
• Perform other essential duties as assigned.

Knowledge, Skills, and Abilities:

• Exceptional communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Ability to work both independently and collaboratively within a team.
• Proficiency in Microsoft Office Suite and CRM software (Dynamics 365 preferred).
• Excellent multitasking and prioritization skills.
• Positive attitude with strong willingness to learn.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask and prioritize effectively.
• Strong English language communications skills – written and verbal.

Preferred Qualifications:

• Bachelor's degree in business or related field.
• While laser experience is not required, prior engineering experience is preferred.
• 1+ years of sales experience.

Physical Requirements:

• Essential physical requirements, such as standing, stooping, or typing.
• Travel requirements less than 25%.