Senior Case Manager (Scattered Site) (New York City Metropolitan Area)

Job Title: Senior Case Manager (Scattered Site)

Educational Requirements: Bachelor's Degree Required with relevant experience.

Qualifications and Experience: Experience working with mental health, crisis intervention, and managing trauma-triggered behavior. Excellent time management skills; stress-resistant, flexible; team player; open to feedback; creative; exceptional organizational skills; willingness to perform CPR/First Aid/AED/CPI/Naloxone. Preferred knowledge of AWARDS.

Hours: Full-Time, 35 hours per week, Monday-Friday Schedule.

Pay/Salary: $50,000 annually

Scope of Position :

Under the supervision of the Program Coordinator, the Case Manager provides supportive services to formerly homeless adults living in scattered-site apartments throughout the Bronx. The population served includes individuals diagnosed with serious mental illness, seniors, veterans, medically frail individuals, and those with a forensic history. The Case Manager meets individually with clients in their apartments, completes required documentation promptly and in accordance with agency policy, and regularly conducts fieldwork.

Case Manager Job Responsibilities:

• Deliver comprehensive case management services, including housing assistance, service referrals, benefits maintenance, client escorting, assessments, and coordination with external providers

• These services are primarily provided in the client's apartment and in community settings.

• Coordinate with the clinical High-Risk Coordinator to provide case management and interventions.

• Assist in identifying strengths, needs, abilities, and goals, and create related Support Plans in the electronic client records system.

• Use Motivational Interviewing techniques to help clients develop skills needed to maintain housing and develop natural supports.

• Timely completion of case notes (within 48 hours) and other required documentation for every client contact as per agency policy.

• Provide crisis intervention, as necessary, utilizing de-escalation techniques.

• Compliance with requirements, including facilitating appropriate admissions and discharges, maintaining census, documentation, and incident reporting.

• Ability to work with consumers/residents, families, community tenants, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.

• Conduct apartment inspections on multiple floors, utilizing stairs. Escort clients throughout the community using public transportation.

• Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with Bridge policy.

• Accounts for consumers, performs diligent searches, and files missing person reports on consumers not accounted for in accordance with policy and procedure.

• Attend staff meetings, supervision, and trainings as required.

• Any other duties as may be assigned, including the potential of supporting other programs within the agency portfolio.

Full-time employees receive a generous benefits package, including:

• Competitive health, vision, and dental plans. Coverage is available for your spouse, domestic partner, and dependents.

• Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit, and childcare.

• 403B/TDA Plan

• Tuition Assistance

• Public Service Loan Forgiveness Program qualifying employer

• 3 weeks vacation in first year,10 paid Holidays, 3 Personal Days, 1 Bonus Day