Senior Claims Representative

Senior Claims Representative

Mid-Continent Group, a subsidiary of Great American, based in Tulsa, Oklahoma, specializes in commercial casualty coverages with an emphasis on general liability for the construction, energy, and difficult-to-place business in other industries. Mid-Continent Group provides a broad selection of General Liability, Commercial Auto, Inland Marine and Umbrella products.

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a Fortune 500 company, combines "small company" culture with "big company" expertise. Here, your ideas will be heard, and you'll have the support to succeed. With over 35 specialty and property and casualty operations, there are always opportunities to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of three days a week, with the potential to work two days remotely. Core in-office days are Tuesday, Wednesday, and Thursday, but will be determined by business needs.

We are seeking an experienced casualty claims professional to join our team as a Senior Claims Representative. The position will work a hybrid schedule in our downtown office in Tulsa, Oklahoma, or Cincinnati, Ohio.

Essential Job Functions and Responsibilities

• Manage a portfolio of commercial general liability and commercial auto claims throughout the United States.
• Investigate claims to evaluate coverage, liability, damages, and claim exposure.
• Obtain and analyze policies, reports, statements, medical records, expert opinions, and other documentation necessary to evaluate and resolve claims.
• Develop and execute effective claim resolution, settlement, and reserving strategies within assigned authority.
• Analyze and negotiate settlements to achieve appropriate claim outcomes.
• Communicate coverage positions and claim decisions to insureds, claimants, brokers, legal counsel, and business partners.
• Participate in mediations, arbitrations, depositions, settlement conferences, and trials as needed.
• Authorize payments within delegated authority and ensure timely and accurate claim handling.
• Maintain complete and accurate claim documentation, correspondence, reports, and settlement records.
• Collaborate with underwriting, marketing, risk engineering, and other internal partners to strengthen customer relationships and improve business results.
• Serve as a resource on casualty claims handling, coverage analysis, litigation management, and settlement strategies.

Job Requirements

• Bachelor's degree in Business, Risk Management, Insurance, Finance, or a related field, or equivalent experience.
• Generally, 5+ years of commercial casualty claims handling experience.
• Experience handling commercial general liability and/or commercial auto claims.
• Strong analytical, negotiation, communication, and organizational skills.
• Knowledge of policy interpretation, coverage analysis, reserving practices, and litigation management.
• Ability to travel as needed.

Preferred Experience

• Experience handling claims arising from construction, energy, infrastructure, manufacturing, contracting, transportation, or other complex commercial casualty exposures.
• Experience managing catastrophic injury, fatality, large-loss, or complex litigation matters.
• Experience attending mediations, settlement conferences, depositions, and trials.
• Experience developing and executing claim resolution strategies on complex casualty matters.
• Professional designation such as CPCU, AIC, ARM, or progress toward designation preferred.