Hybrid Chat Lead - AI-Powered Luxury Cruise Guest Care
XANTERRA TRAVEL COLLECTION
Windstar Cruises is seeking a Chat Lead to own the digital chat channel, combining AI-assisted and live agent interactions to deliver the Windstar guest experience. The role supports the transition toward AI-augmented service while maintaining a personalized, 180 degrees from Ordinary standard across all digital touchpoints. This full-time, hybrid-position can be based in the Miami metro area or remote across select US states including TX, with strong emphasis on guest-first communication and #J-18808-Ljbffr XANTERRA TRAVEL COLLECTION
Vacancy posted 10 hours ago
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