Assistant Store Manager

Assistant Store Manager

Under the leadership of the Store Manager and District Manager, the Assistant Store Manager will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:

• Responsible for all management duties, including opening/closing, all day-to-day store operations, and management of store associates, including recommendations for associate change of status decisions.
• Responsible for hiring, training, supervising, and evaluating, as well as the development of associates within the framework of GWH policies, procedures, and the associates' job descriptions.
• Adhere to working the established rotating schedule unless otherwise directed or approved by the District Manager.
• Maintain open availability to assist the store with management and leadership needs to include time frames outside of the management rotating schedule if needed.
• Ensure completion of the daily management duties as provided by GWH's leadership team.
• Ensure the Safety Program is being managed efficiently.
• Manage and influence the team by communicating clear company daily, weekly, monthly, and annual goals.
• Partner with the store manager to create, prepare, and post schedules, review/approve electronic time sheets, and monitor labor hours.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Execute GWH's workflow as designed by training, coaching, and documenting associate performances while assessing production progress on an hourly basis.
• Prepare and administer personnel and disciplinary actions.
• Ensure store supplies and bank orders are placed in a timely manner.
• Supervise and assist with the training and development of associates.
• Help ensure the proper handling and processing of incoming donation flow in and out of the store by always utilizing proper equipment according to GWH policies and procedures.
• Coach by Walking Around (CBWA) for approximately 80% of the time on duty to ensure associates are meeting minimum expectations.
• Accurately operate all store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Performs other duties as assigned by Management.

Additional Responsibilities:

• Demonstrate professionalism and present a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual and have dependable attendance, and maintain an appropriate appearance.
• Must safely conduct work; maintain good housekeeping standards, have all aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:

• High school diploma or equivalent preferred.
• Management experience is preferred.
• One (1) to two (2) years of retail sales experience is preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holidays, evenings, overnight, and weekend shifts.
• Must have reliable transportation.

Key Performance Indicators (KPI):

• Transaction Value (Assigned District vs goal)
• Donor Value (Assigned District vs budget)
• Donors Integrity and Growth (Assigned District vs budget)
• Budget Sales vs Actual Sales (Assigned District vs budget)
• Payroll as a Percent of Revenue (Assigned District vs goal)
• Budgeted Profit vs Actual Profit (Assigned District vs goal)
• Retention Rate (Measured by annual leadership retention vs LY, 30-New Hire day vs goal, and Annual Retention Rate vs LY)
• Customer Service (Feedback from team, secret shopper, and donor ratings for assigned district)
• Change Round up as a % of Transactions (>30% and higher than the previous year)
• Active with Zero hours TMs vs Goal (Zero (0) 28+ days) (Assigned District)
• Administration - Performance management/Training (Assigned District at <5%)
• Reporting Team Meeting Minutes, Safety, Over/Short (Assigned District)
• Safety 95% quarterly safety metric score
• Goodwill LMS Training, etc.

Physical Requirements/Work Environment:

• The ability to stand, twist, bend, squat, reach, kneel, push, and pull.
• Able to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.)
• Must be able to stand for extended periods of time.
• An indoor work environment with occasional exposure to outside temperatures.
• The noise level in the normal work environment is usually moderate.