Front of House Shift Leader

Chick-fil-A Shift LeaderChick-fil-A experience is highly desired, but not required.Job SummaryShift leads the restaurant in accomplishing the Operator's personal vision and vision for the business. Represents the restaurant as the shift leader of The Vineyard & Clinton Keith Rd. FSU Chick-fil-A. Assists the leadership team in the development of team members. Directly responsible for the day-to-day operations of the store including:Speed of ServiceCustomer Evaluation MetricsFood WasteRestaurant Evaluation StandardsA Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They must demonstrate strong character traits such as hospitality, kindness, positivity, a strong desire to teach, lead and mentor, trustworthiness and dependability on a daily basis, as well as take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow.Position Type: Part-timeOur Benefits Include:A fun work environment where you can positively influence othersFlexible scheduling (and closed on Sundays)Learning first-hand from an experienced Operator and Restaurant LeadersIntentional growth and development to help you reach your professional goalsScholarship opportunitiesCompetitive payShift Leader Responsibilities:Participating operationally in day-to-day activities in high-volume, fast-paced RestaurantOffer immediate and respectful response to Guest's needsAssist in training of new hires, set the tone for a shift, and act as a role model for our teamBe a friendly, encouraging team playerOpen and/or close, lead shifts, key holderCount drawers and finalize dayExcellent communication skills, both written and spokenProtect the Chick-fil-A brand, values, and cultureQualifications and Requirements:SmileCreate and Maintain Eye ContactSpeak EnthusiasticallyMake Emotional Connections with GuestsReliable transportationAbility to work in a fast-paced environmentStrong people skills with a desire to serve Team MembersStrong commitment to superior customer serviceAbility to manage Team Member behavioral and performance issuesAbility to work in a team environment with shared ownership and responsibilityPrior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.Uphold "Core Values of the Business"Positive Attitude, Transparency, Teamwork and Continuous GrowthPersonally Model "Core Traits of a Leader"Character, infectious attitude, sense of abundance, self-awareness, charitable assumption, knowledge and balance of results and relationship, long-term view of success, trust and no fear, approving patience and tough love, not feeling threatened by othersHold team members accountable to daily expectationsDevelop systems and checklists which allow you to operate effectively by establishing and monitoring needsAssist in developing and leading team members who can assist as part of your teamEffectively train and develop team members in the kitchenEnsure the best possible guest experience at all timesBe knowledgeable of labor and food costsMeet all standards and timelines set forth in Leader Meetings and ManualsCoach CEM scores in Providing Fast Service and Taste of FoodMaintain front of house cleanlinessEnsure FIFO is being used with all inventoriesEnsure that all inventory is being stored in an organized fashionCulture and Community of the TeamMost Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.Company InformationChick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed Dwarf House®). Through the years, the restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant in the United States based annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.Work Schedule8 hour shiftWeekend availabilityMonday to FridayHolidaysDay shiftNight shiftOvertimeSupplemental PayOtherBenefitsFlexible schedule401(k)401(k) matchingReferral programEmployee discountPaid trainingMileage reimbursementOther