Executive Casino Host

Job TitleFoster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphereEnthusiastically promote & maintain Bally's customer-centric culture of offering superior internal/external guest service and actively building long-lasting guest relationsAdhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goalsPerform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion ProgramUnderstanding of overall departmental/company procedures, promotions, programs, strategies, and any other relevant information pertaining to the casino operationAttract, develop, and retain player patronage through personalized serviceAssist in the development of programs to increase player worth while staying within established comping guidelinesGreet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitudeArrange special events for quality customers, including, but not limited to, air and ground transportation, accommodation, and tickets to sporting eventsMaintain ongoing professional contact with established casino patrons which includes phone solicitation, emails, letters, text messages, in person encountersBuild working relationships with high end players to establish property loyaltyEnsures department adheres to all regulatory, departmental and company policies and proceduresHelps supervise, train and coach Casino Hosts and VIP RepresentativesAssists in tracking and ensuring goals are met for the departmentCommunicate guest concerns, complaints and requests to the necessary department or supervisorAssists with VIP lounge activitiesThe work environment contains bright lights, loud noise, and stressful situationsTarget Salary Range $55,000This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without noticeOccasionally lift and or move up to 30 pounds Occasionally required to sit or stoop Frequently required to use hands to handle, feel, and reach Regularly required to see, talk, hear, walk, and stand Must be able to work weekends, weeknights, and holidays Must have a working knowledge of table games and slot machines Demonstrate leadership ability with the ability to conduct oneself in a professional manner and appearance. Ability to work effectively and make independent decisions with minimal supervision. Excellent written and verbal communications skills are required High-level public relations and customer service skills are required Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations Must have a high school diploma or equivalent Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board Minimum 3 years gaming experience in Player Development or related field/experience with 1+ years of management experience. Must be 21 years of age or olderEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.