Customer Logistics Liason

Customer Logistics Liason

We are seeking a Customer Logistics team member to support our Dairy Foods business. This position is located in Arden Hills.

Key responsibilities will include:

Order Management: Involves managing a set of customers from time-of-order entry to invoicing. Must have skills in problem solving, decision

making, customer relationship, process development and improvement

Problem Solving and Decision Making :

* Provides direction to cross-functional teams to meet customer fulfillment expectations, while ensuring company business processes are

followed and appropriate cost and quality considerations are made

* Identifies problems proactively, determines root cause and is responsible for driving resolution of all issues related to the fulfillment of

customer orders

* Owns individual decision making and coordinates collaborative decisions to ensure timely resolution

* Quantifies costs and evaluates business requirements to help determine the best resolution for critical customer situations

Customer Relationship Management:

* Communicates, collaborates and negotiates with internal and external customers and supply chain partners to manage service while

balancing cost and quality across the supply chain

* Develops and owns customer relationship in order to anticipate customer needs and proactively provide service

* Balances the need for business practice adherence vs. circumstantial exceptions

* Identifies and drives supply chain opportunities for win/win solutions with strategic customers

Process Development and Improvement:

* Identifies, initiates, develops and executes continuous process improvements and efficiencies; examples include customer focused

initiatives and customer scorecards (develop and report)

* Collaborates with Supply Chain, Marketing, Sales and Financial Services to identify customer behavior trends that may have cost implications or impact our ability to meet service expectations

Experience-Education (Required):

• 4-year degree or equivalent work experience required
• 3 or more years of experience in Customer Logistics, Supply Chain, or related field
• Demonstrated experience with customer relationship management
• Experience with reporting applications

Salary range: $70,800 - $106,200 (in most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges)


About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.

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